Michael Fanslow Email & Phone Number

St Paul, Minnesota, United States

MN Department of Health, Office of Vital Records.

Minneapolis, Minnesota, United States

Review documents, including loan application, wage statements, W2s, 1099s, tax returns, and bank statements, to ensure minimum requirements for underwriting process are met. Review for exceptions, discrepancies or irregularities that require may additional scrutiny or documentation. Communicate needs to mortgage sales representatives to relay to the customer. Answer questions and resolve issues mortgage sales representatives have concerning documentation needs. Notate and log work done as appropriate.

Minneapolis, Mn

Review documents, including loan application, appraisals, property inspections, wage statements, W2s, 1099s, tax returns, bank statements and title documents, to ensure minimum requirements for underwriting process are met. Analyze for exceptions, discrepancies or irregularities that may require additional scrutiny or documentation and solicit clarification and/or additional documentation as needed. Worked with Conventional, FHA and VA loans.Serve as the primary point of Bank contact with the customer during the mortgage process. Assist customers with navigating website. Take customer calls regarding the current progress of loan, deadlines, the loan process and complaints. Troubleshoot customer issues with uploading documentation and having documents in non-compatible file formats. Communicate financial and other documentation requests to the customer. Request and solicit clarification on documentation received. Act as the customer’s advocate to ensure all requirements are warranted adhering to company policy and federal guidelines. Coordinate with the customer, mortgage sales representative, underwriter, closer, realtor, insurance agent, attorney, title company representative, and other necessary parties to ensure all parties have an understanding of the planned closing date for each loan in order to avoid any issues or delays. Set clear expectations for the process in advance incorporating needs of all parties involved and the realistic time frames.Subject Matter Expert: Assisted in the training of new mortgage processors, giving talks and fielding questions on the subject of manufactured mobile homes and issues that are unique to them in the loan application process.

Minneapolis, Mn

Account Collections Take calls from customers in call center. Resolve customer complaints and de-escalate any customer situations. Research problems and take positive steps to resolve internal errors. Provide customer explanations regarding processing errors and advise of resolution strategies. Provide customer loan information and status, including consequences of unresolved debt. Secure payments on delinquent accounts; provide payment options and instructions for making payments as needed. Intake of financial histories to qualify customers for repayment plans or loan modifications; work with Home Preservation Specialists to provide customers with additional options.LiquidationsTake calls from customers in call center from customers and realtors concerning Short Sale and Mortgage Release/Deed in Lieu of Foreclosure reviews. Educated and provided guidance on requirements for the programs, how to initiate proceedings and how to work with online systems. Provided status updates on loans already in review, answering questions about the process and documents being requested. Researched problems and complaints, reaching out to other representatives and departments as needed. Additional ResponsibilitiesNew Employee TransitionAssigned to serve as mentors to Collections trainees. Answer questions; give pointers on maintaining call flow and retaining all elements of the call. Listen to and score calls for assigned mentees, assess mentee’s strengths, weaknesses, and progress shown, and be able to provide feedback to help them develop. strong communication skills and effective time management required to be effective. Also provide feedback to management on individuals strengths and areas needing development.Floor WalkingMonitored Collections call center. Answer questions and take escalated calls. Served as a general resource for other Collectors.