Michael Farkas Email and Phone Number

• Mixing and baking ingredients according to recipes to produce small quantities of breads, pastries, and other baked goods for consumption on premises or for sale as specialty baked goods.• Measuring flour and other ingredients to prepare batters, dough, fillings, and icings, using scale and graduated containers.• Merchandising and replenishment of products, Ordering of ingredients, Maintenance of Food Safety Log and general housekeeping duties.• Customer Service, retail duties in absence of retail staff Cash Handling, EFTPOS transactions, register operation.

• Providing sales assistance of technology products to customers, cross-selling of additional products and meeting sales targets.• Merchandising and replenishment of products, booking of product repairs and general housekeeping duties.

• Providing Sales Assistance to customers, maintenance of sales floor and merchandising.• Keying of Stock invoices and returns, processing and replenishment of stock. Transferring stock between stores and reserving orders.

• Placing Stationary / Furniture orders via phone or fax for national customers through the SAP ordering system and creating / maintaining customer details.• Providing after sales support by processing exchanges and returns, handling product enquiries, details for store trading hours and handling of customer complaints.• Met Sales targets through cross-selling and promotional products, handled performance KPI’s with high regard and received a high level of positive feedback from customers.

• Exchanges and Refunds / Handling of money transactions with precision and accuracy and the replacement of damaged or faulty goods.• Handling of customer complaints through a customer database / responding to customer complaints and bringing resolution to service problems using company policy guidelines and conflict resolution.• Call centre operator / Handling pre and post sale queries, recording customer complaints into a customer database and handling of general enquiries.• Bulky goods dispatch / Handling of customer bulk orders, Arrangement of order transportation and loading assistance to transport companies and customers.• Sales and product assistance in furniture showroom, floor maintenance and replenishment of stock.• Returns and Recovery / processing damaged and back to stock items, assembly and sales of second hand furniture and homewares. Achievements: As a senior customer service co-worker at IKEA Moorabbin my responsibilities were handled with diligence and a high regard to meet a professional customer service standard. My Initiative to construct a system to stock check customer reservation orders, improving stock accuracy and customer satisfaction lead me to win the male co-worker of the year award in 2003.