Michael Feltman Email & Phone Number

Boston, Massachusetts, Us

Manage both the Customer Success team and created and manage our Strategic Account Associate Directors in developing accounts plans and business development strategy. Our Strategic Account Managers are driving and nurturing the growth of our clinical engagement and satisfaction of each account. Both teams support our remote patient monitoring hardware and software to allow patients to be treated in their homes. Monitor and track account metrics and utilization. Working with multiple departments to track product development requests, logistics updates, and day to day operations of our US customers.

Dublin 2, Ie

• Project Director: Overseeing strategic and IT planning, operations improvement and system implementations to both provider and payer organizations. Experienced with the following vendors: MEDITECH, EPIC, Oracle Cerner, and GE. • Boston/Hartford Technology Analyst Talent Lead: (Jan. 2016 - Dec. 2019 concurrent) Responsible for oversight of the 60+ Boston/Hartford Technology Analyst mid-year and annual reviews. Facilitate talent discussion sessions to discuss analysts and identify our talent priority and distinctive achievement employees. Responsible for base rate and bonus allocations with Group leads.• Implemented EHR systems at some of the largest academic medical centers in the US as well as Military Treatment Facilities for the Department of Defense.

Paris, France, Fr

• System Implantation Manager - Responsible for implementation of multiple clinical systems, medical records and scheduling applications.• Testing Team Leader - Managed a team to document results of integration testing for a multi-entity health system. Prepared documentation on the process and results for use in multiple implementations of integrated testing. Produced issue and metric reports to aid in resolution process.• Vendor Selection - Assisted clients with a system selection of both patient management and clinical applications. Coordinated on site demos with vendors and created a ranking system for clinicians and staff to rate based on functionality shown during demos.

London, Gb

• Project Manager Implementing MEDITECHs clinical and revenue cycle systems for a client with multiple hospitals within the Northeast.• Help Desk Operations - Analyzed current performance of staff in supporting both clinical and revenue cycle applications. Developed detailed troubleshooting guides and training aides to increase customer service levels to both patients and hospital staff.• HIPAA Privacy Manager- Analyzed HIPAA regulations and developed tools to assist organizations HIPAA readiness and compliance levels. Served as interim Privacy Manager for a large physician owned HMO.

Canton, Massachusetts, Us

• Operating Room, Radiology and Community Wide Scheduling Product Manager - Managed the implementation and product support of the Columbia/HCA Operating Room, Radiology and Community Wide Scheduling systems.• Was on the development team to modify the US Operating Room application to be compliant with the UK Theatre NHS requirements.• Assisted in developing the US Radiology application to be compliant with NHS standards for the UK as well as Canada.• Recruited, trained and supervised 25 consultants.• Responsible for quality control, system upgrades and documentation for the Operating Room, Radiology and Scheduling systems.• Active member of the development team for the new MEDITECH Surgery Center system.

Master Of Arts - Ma, Health/Health Care Administration/Management

Bachelor'S Degree, Management Science