• Responsible for managing high call volume, order taking and data processing as the first point of contact for the company.• Field customer calls and provide accurate answers to their queries or concerns. Support sales team in similar manner. • Research issues, explain details of products, services and gather details to inform related departments, as needed. • Accurately process vendor orders (distribution and dropship [direct to customer]).• Follow protocols for submitting accurate orders to dealers. • Responsible for strong time management, written and oral skills. • Collaborate with colleagues to check orders for optimum accuracy.