Michael Ferrick Email & Phone Number

United States

Optum - Walnut Creek, California

• Resolved various help desk tickets, including a variety of software and hardware problems for systems and software catered to each hospital department, ensuring customer satisfaction.
• Imaged desktops, laptops, and thin clients as needed, and installed them in various locations.
• Provisioned user accounts using Active Directory, ensuring the correct permissions and authorizations were configured per user.
• Installed OS using PXE Network boot, as well as software/programs using SCCM, catering to various departments and configurations.
• Configured and installed Zebra label printers and connected them to the hospital Network, by searching for a vacant IP address and configuring the static IP address, subnet mask, and gateway address for the correct VLAN.
• Supported patching of network cables to enable network jacks throughout the hospital, as well as worked with the Network team for proper configuration of ports

Santa Clara, California, United States

• Became proficient on Cortex XDR and its configurations, profiles, policies, logs, alerts, incidents, installations, etc.
• Provided customer technical support through Salesforce by resolving break fix issues.
• Escalated cases that need to be escalated to engineering or the Sales Team by providing documentation for a warm and detailed hand-off.
• Worked with programs such as Cortex XDR, Confluence, Jira, Salesforce, Genesys Cloud, PA Knowledge Base, Slack, and Okta to accomplish goals according to customer needs, Service Level Agreements, and priority levels.
• Became proficient with the command line and terminal and using Cytool to perform various tasks and functions on Windows, Mac OS, and Linux.
• Furthered my knowledge in Palo Alto Networks products by participating in weekly Support Case Discussions and Case Slams, as well as various other training by brown bag enablement and studying technical documents and.

• Perform pre-flight and post-flight equipment and system checks
• Inspects and operates airborne communications, sensors, computers, and electronic systems
• Ensure 100% Checklist adherence when it comes to certain Tactics, Techniques, and procedures
• Able to rapidly troubleshoot problems with mission critical systems and deconfliction of aircrafts
• Delegated and communicated problematic items to the correct specialist when needed

California, United States

-Became an expert on using Samsung technology and how they interconnect-Found complete solutions for customers-Leveraged Samsung products by showing the benefits in Samsung technology and products

California, United States

-Be Knowledgeable on all marketed computers and internal components-Know how to demonstrate computers and cameras and their unique hardware/software-Fit the right product for the customers wants and needs-Cross sell products and Geek Squad services.

California, United States

-Assured Materials are accounted for and enough for the work being done-Installed parts to car using power tools of different torque-Double checked and installed electronic connections-Made sure there were no defective parts installed-Assisted in training new employees

San Antonio, Texas, United States

Bachelor'S Degree, Cyber Security

Associate Of Science - As, Aerospace Technology