Engineering Technical And Delivery Manager At Gaming Laboratories International, Llc
CurrentOversee 10+ engineers in execution of world-class technical certification of 1000+ global testing contracts requiring 12,000+ resource hours. Navigate complex regulatory matters, consult with manufacturers, and lead team in attainment of client and company goals. Hire, train, mentor, develop, and retain employees. Collaborate cross functionally with department managers and directors worldwide. Create, execute, and document project plans. • Grew team from 3 Test Engineers to 12 while maintaining 90% retention over ~5 years. Provide mentorship and feedback to advance growth, and collaborate with engineering leadership to improve team processes and culture.• Earned 92% manager effectiveness rating in role. • Consistently attain certifications with zero deficiencies and that meet performance and reliability guidelines. Research and analyze regulatory standards to develop, modify, and execute tests for hardware and software validation. Collaborate globally with clients and internal teams to identify risks, develop tests, and report regulatory concerns. • Repeatedly meet 95% of quality control targets and 95% of budget targets.• Increased contract count 20% YoY since 2021 in large part due to higher rates of client satisfaction. Apply Continuity of Testing strategy to ensure that clients work with a consistent team, cultivating stronger relationships and consistent attainment of client goals.• Lead customer meetings to gain project expertise; align Test Engineering to client goals; coach team leaders on customer experience improvement resulting in high levels of investment in meeting client budgets and timelines.• Reduced overhead and timelines by improving the regulatory testing process using critical thinking to eliminate redundant and inefficient procedures.
