Michael Fielding Email & Phone Number

• Support Treasury Control and Compliance (TC&C) Manager in implementation of Operational Risk Framework within Treasury
• Support section heads in the production of departmental risk registers
• Support section heads in completion of quarterly Risk and Control Self Assessment and, where applicable, ensure completion of any Corrective Action Plans
• Perform control and compliance reviews, providing reports to Senior Management and recommendations to the business where appropriate
• Follow up of Internal and External Audit, Group Compliance and Information Security Reports and reports from Regulators to ensure agreed actions are completed on a timely basis
• Produce reports of key operational risk data on a monthly basis to provide to key stakeholders

• Support and motivate a team of Customer Service Assistants and Team Managers in the achievement of personal benchmarks
• Provision of monthly 1-2-1s, quarterly PDPs and annual appraisals
• Management of the MCS card payment ledgers ensuring that all differences are investigated and successfully resolved prior to month-end reconciliation
• Central point of contact both within MCS and corporately for the resolution of faults with the card payment systems
• Deal with any escalated issues in a profession manner, liaising with other areas of the business when necessary. Provision of verbal and written responses where required

• To manage and motivate a team of telephone-based Customer Service Assistants
• To provide regularly feedback and reviews ensuring that all targets are met
• To deal with any escalated issues in a profession manner, liaising with other areas of the business when necessary

Bsc, Biochemistry

Education record