Michael Fildes-Peace Email & Phone Number

London, Gb

Wales, United Kingdom

London, United Kingdom

Sodexo’s concierge service, Circles, are the leading concierge and well-being service, dedicated to employees and the workplace. In 2018, I was approached to launch the service into the UK, following successful Circles organisations in the US and France.Completely grassroots organisation, building up from 2 employees in 2018 and zero clients, to over 50 employees and 25+ global clients with three digit growth; complete brand overhaul and repositioning of our services have launched… Show more Sodexo’s concierge service, Circles, are the leading concierge and well-being service, dedicated to employees and the workplace. In 2018, I was approached to launch the service into the UK, following successful Circles organisations in the US and France.Completely grassroots organisation, building up from 2 employees in 2018 and zero clients, to over 50 employees and 25+ global clients with three digit growth; complete brand overhaul and repositioning of our services have launched Circles into the forefront of employee wellbeing and workplace experience.As with all grassroots organisations, my tasks include: writing contracts, service level agreements, creating a pricing matrix, sales decks, p&l creation and management, governance foundations, recruiting, policy making, management, leadership… the never ending list that all entrepreneurs have to deliver on. Show less

Milton Keynes, United Kingdom

Sodexo Engage are an employee benefits company, providing a discount platform, incentives, reward and recognition and a raft of other core benefits. In 2014, Sodexo Engage had a highly utilised travel service, which they offer to companies as an employee benefit for discounted holidays. However, it was unprofitable, lacking in service and the enquiry to booking conversion low.I was tasked with making the department, cost neutral and increase service delivery. Within 12 months, after… Show more Sodexo Engage are an employee benefits company, providing a discount platform, incentives, reward and recognition and a raft of other core benefits. In 2014, Sodexo Engage had a highly utilised travel service, which they offer to companies as an employee benefit for discounted holidays. However, it was unprofitable, lacking in service and the enquiry to booking conversion low.I was tasked with making the department, cost neutral and increase service delivery. Within 12 months, after having restructured the department, renegotiated commercial contracts and set out clear expectations from managers through to sales consultants; we became cost neutral year one and by year three had tripled revenue to over £9m and turning a good profit, whilst delivering great service and not impacting the level of discount offered to the end user. Show less

Leeds, United Kingdom

London, England, United Kingdom

Xexec are a blue chip employee benefit provider. Their main product is employee discounts and a reward and recognition programme for enterprise clients within the Square Mile.As part of the service they had a travel department that I setup in 2008; this organically grew into supporting non-travel based requests and as such, put structure and a great team together to develop a fully functioning concierge service that Xexec used as a bolt on product to their core discount platform… Show more Xexec are a blue chip employee benefit provider. Their main product is employee discounts and a reward and recognition programme for enterprise clients within the Square Mile.As part of the service they had a travel department that I setup in 2008; this organically grew into supporting non-travel based requests and as such, put structure and a great team together to develop a fully functioning concierge service that Xexec used as a bolt on product to their core discount platform product. In addition to creating and developing the concierge service, I created a number of added value benefit bundles that were sold into business banking and commercial cards to add value to their programmes Show less