Senior Vice President & Director - Mortgage Partnership Finance
Chicago, Il
FEDERAL HOME LOAN BANK OF CHICAGO ▪ Chicago, IL ▪ 2010 PresentSenior Vice President & Director, Mortgage Partnership Finance (MPF) ▪ May 2013 presentVice President & Director, Member Products Support Group (MPSG) ▪ 2010 2013Co-Chair, Office of Minority and Women Inclusion (OMWI) ▪ 2010 2014Mortgage Partnership Finance ▪ Selected by the executive team to overhaul the Operations, Account Management, and Training functions within MPF with responsibility for transaction processing, mortgage servicing, account and delinquency management, customer service, member training, investor relations, new product implementation and manage a staff of 35+ professionals.• Improved operational efficiencies and metrics and cultivated an atmosphere of teamwork, pride, and excellence by bringing staff together in one location, instituting cross training, hiring talented professionals, and managing with an “open door” style to improve employee morale and communication.• Significantly expanded Account Management and Training functions serving the bank’s Member Participating Financial Institutions (PFIs) in Illinois and Wisconsin. Results achieved: Training team presented 220+ on-site training sessions and 7 regional workshops to PFIS in 2014 Increased awareness of MPF services and products to a wide audience Improved communication, collaboration and information sharing between PFIs and the bank• Improved management of delinquencies, results was a 20% reduction in outstanding items.• Instituted Mortgage Operations Review and Evaluation, a new process designed to evaluate a PFI’s operations to appraise their readiness to participate in MPF program and identify best practices to improve performance.• A key member of MPF Management Team navigated all aspects of MPF business including strategic planning, member approval process, vendor management, and business development.•