Michael Fishman Email & Phone Number

Tampa, Fl, Us

Tampa, Florida, United States

• Timely and accurate management of various Regional Commercial customer accounts/orders including direct communication with the account’s buyers.• Confidently build strong customer relationships while supporting sales personnel in identifying customer order practices that are not consistent to company service level agreement and identify process improvements.• Daily audit of open orders for determining whether substitutions or date changes required for order fulfillment based on projected shortages as compared to planned production / scheduled transfers.• Schedule dock appointments for customer pick up and maintain within scheduling application. Manage delivered orders through in-house Transportation Department.• Coordinate with Customer Support Manager, Production Planner, Supply Chain Director, Warehouse Manager to ensure product requirements for promotions, new ship to locations are communicated and understood.• Manage the cost-effective depletion of closed dated/discontinued inventory at the company owned bottling operations and at the co-pack locations.• Review IDOC reports ensuring EDI errors are corrected and customer files are updated.• Manage returns, damage claims and complaints. Communicate cause and resolution to affected business partners. • Provide Accounts Receivable with invoice management assistance to resolve short payments and claims. • Intricate part of cross functional team responsible for implementation of new products and or new customer. Monitor completed projects and communicate if set ups are incorrect or incomplete• Participate in team initiatives to further continuous improvements

Pompano Beach, Florida; Baltimore, Maryland; Tampa, Florida

Managed up to 15 appointment setters in call center Ran Touch Star System predictive dialer Scheduled sales calls for 35 outside sales representatives throughout 7 states Handled inbound complaint calls Traveled to other call center locations to help troubleshoot issues Prepared and trained new managers at new branches Utilized AS400 software inputting sales appointments Coordinated logistics and daily appointments for 35 outside sales located in Arizona, Nevada, Florida, California, Oregon, Washington, and Idaho