Argo AI’s mission is to make transportation safer and more accessible, affordable, and convenient for all.

Leadership • Build relationships with customers to understand their needs and deliver claim decisions in a timely and accurate manner. Routinely met expectations and performance guarantees for customers on multiple metrics.• Mentor new team members by designing a individualized onboarding plans including: training on customer service techniques, managing day to day tasks and setting responsibilities, goals and checkpointsAnalytical Problem Solving/Critical Thinking• Develop customized action plans for clients reporting disability claims ranging from small startups to large corporations. • One of 10 percent of the office part of a pilot program to onboard a new global system and evaluate its benefits and areas of opportunity for improvement. Multidisciplinary Teamwork• Collaborate with multiple groups of the company to execute claim decisions, share information safely and efficiently facilitate the lifecycle of a claim. • Ambassador of a subcommittee that promotes a customer centric mindset through learning experiences and events that bridge the gap to customers and their viewpoints. Organized a 1000 person block party where different sectors of the company mingled and helped each other understand how they could help the customer together.

Philanthropy and Non- Profit• $136 MM raised for pediatric cancer research and families affected • Facilitated donations through corporate and individual donors by acting as a steward for the organization. Attended over 25 events throughout the year to interact with stakeholders and prospective donors. Logistics and Planning• Coordinated a timeline for a 46-hour dance marathon involving over 16,500 volunteers by leading weekly planning meetings and running a SharePoint site.• Managed $100K budget while reducing expenditures by aligning work streams and evaluating supplier’s cost.