Michael Flack Email & Phone Number

Chelmsford, GB

Chelmsford, United Kingdom

• Liaises with the Programme Management Team in order to co-ordinate and manage releases for on-going projects and Change Requests in the department.
• Acts as point of escalation and regular communication for customers regarding the Live systems we host and provide
• Oversees the Application Support Team and leads the analysts in managing the prioritisation and resolution of incidents through a customised Open Source Ticket Request System (OTRS) to ensure we meet our customer SLAs
• Manages a Production Team who are responsible for regular application releases and parts data publication for both internal teams and external customers, such as Jaguar Land Rover, General Motors, Saab and Ford.
• Moved the Production Team towards delivering using Agile methods, utilising the Scrum Framework
• As part of the senior management team implementing strategy across the department

• Worked closely with customers to improve parts data quality and performance, including reviewing data in pre-production, test and live environments
• Managed close relationships with Third Party suppliers to ensure secure file transfers and highest standards of data privacy
• Project Manager for handling and maintaining parts data for key stakeholders at Land Rover, General Motors and Ford Motor Company, and through this has built excellent customer relationships.
• Contract management of additional projects with the introduction of measurements of cost versus funding in line with existing contracts living within the current team.
• Managed Production teams in Chelmsford and Krakow, ensuring projects and large programmes of work are delivered to customer deadlines, budget and business needs.
• Consolidation of VIN Data Management functions and staff into the existing team as a result of company restructure and business unit realignment.

Chelmsford, United Kingdom

• Managed a team of six analysts working on various projects for customers in the automotive market.
• Acted as key client liaison, responsible for producing estimates and invoices for the customer, and leading monthly programme meetings
• Responsible for projects and large programmes of work, namely the Production Management of parts data for Ford Motor Company (Europe, North America, Asia Pacific, Japan, Australia & New Zealand) / Land Rover / General.
• Management of Electronic Parts Catalogue Production for Ford Of Europe / North America and Vauxhall Opel.

Chelmsford, United Kingdom

-Project management of Ford Motor Company and Land Rover parts analysis operations projects.-Supervising a team of seven people, who acted as first line support and administration for over 100 Parts Analysts worldwide, and second line support for both European and Global Helpdesks. -Responsible for global lexicon management [team?] with multi-lingual.

Chelmsford, United Kingdom

-Project manager for Ford Motor Company global markets catalogue projects.-Managed the production of microfiche and paper catalogues.-Acted as key client liaison, including project reporting and invoice management-Supervised a team of three analysts