Michael Fleckenstein Email and Phone Number

▪ Successfully manage a caseload of 200+ clients, navigating extremely challenging relationships withprofessionalism and empathy▪ Manage on-boarding process for over 450 people, ensuring that their expectations and goals are fully met▪ Design and implement personalized client strategies that have increased client success and retention by 10%▪ Organize meetups and events to support clients, gain knowledge, and to resolve issues▪ Assess potential risk, anticipate challenges, and provide escalation management when necessary▪ Serve in court making release recommendations to the judge for inmates on behalf of the county