Michael Flock Email & Phone Number

Provide tier 3-4 support for all telecom techs and vendor integrationsWork with our Avaya vendor IPC to deploy new installations across all of the Ascension network nationwideIntegrate and put into production 3rd party applications, Amtelco, Voalte,Pureconnect and AscomProvide cost effective trunking designs and redundancy across multiple locationsMaintain and grow the Avaya PBX platform across the state of Indiana to bring all 14 hospitals onto a common core

Beech Grove, Indiana, United States

Beech Grove, Indiana, United States

Achievements:Completed over 50 office acquisitions from 15-250 station lines.Opened the new St. Francis Carmel location Conversion of the St. Francis Mooresville campus, new dial plan and moving from 4 to 5 digit dialing.Migration of the Indiana Heart physician’s campus, this included adding gateways and the addition of Zeacom call management system into the AES server.Responsibilities:Practice acquisitions and expansion of Doctor’s offices in the Central region Programmed and deployed VoIP phones throughout the Central Indiana Region.Supported Modular Messaging voice mail platform.Worked with Right Fax vendor during the deployment for IHP.Assisted with the opening of the new St. Francis bed tower project.Support and maintain Indianapolis campus PBX CM 6.2, AVAYA IP office and BCM 50 and 450 for clinics

Indianapolis, Indiana, United States

Assigned to the F2 conditioning project, this project updated the existing outside cable plant to allow for video service deployment.Complete VRAD installation for video service.Knowledge of outside plant cable prints.Replaced sections of copper cable, 25 pair through 1800 pair counts.Working aloft using ladders, gaffs, bucket trucks or underground in manholes.Splicing copper cable and complete cross box replacement

Indianapolis, Indiana, United States

Responsible for project coordination of installation activity for two major telecommunications accounts in the state of Indiana. Provided single point of contact for customer issue resolution and project status. Managed multiple customer projects and installation personal. Dedicated to meeting cost objectives while providing excellent customer service.These activities included project planning, engineering meetings, logistics coordination, equipment placement, running and termination of DC power, fiber, cat-5, and all switchboard cables. Completed test, turn-up, and software loading of all equipment, conducted quality audits, scheduled and executed project closing meeting with the customer engineering team.Preformed extensive trouble shooting and problem solving skills on telecommunication equipment within the Central Office.Managed cost efficiencies, tools, and material control.Maintained zero human error network outages in over 10,000 working hoursAchieved exceeded rating on annual review for the 12 years in a row.Installed and commissioned Nortel Networks DMS 100, 200, 250, 500, CS-2000 VoIP, Optera and Wireless product line equipment.Maintained zero human error network outages in over 10,000 working hours.