Responsible as Senior National Account Manager for our large clients across Ireland & Northern Ireland with a book of business of over €2 million. Successfully achieved a growth in the book of business of 10%, while overachieving the company’s expectations for growing the book of business with new clients. I have excellent negotiating skills and pride myself with getting contracts signed in a timely manner and never promising the customer more than the company can offer. This helps to attract new customers and keep existing clients satisfied

My role as Branch Manager is to have overall responsibility for the operational success of both the Dublin & Belfast branches and their 20 staff members. To grow the branch book of business. The meeting and exceeding of branch targets and monthly KPI’s, through the delivery of comprehensive customer service, maximising sales opportunity and the effective leadership and motivation of the branch team to succeed. I have success in resource and asset management, personnel and HR delivery. I have personally managed major client accounts within the business portfolio in excess of 100k each . Managing daily workloads, workflows and prioritising tasks and projects to maximise staff efficiency. Managing logistics across the organisation including our vehicles, inventory and stock and the overall supervision of employees. I have implemented the necessary action plans to achieve and exceed the targets (sales days & retention days). I comprehensively managed the retention and contract renewal of the existing customer base, ensuring that customers are visited on a regular basis, service levels are met and exceed expectation. I have been successful at leading, developing, and motivating the team through effective, regular communication, direction, coaching and training, feedback and review with continuous guidance and support.

Responsible for growing the existing book of business within Ireland & Northern Ireland.Was highly successful in this role and was promoted on this merit.

Developing new clients within the convenience retail sector in Ireland. Growing the current franchisee client base within the company. Sole Responsibility within Ireland to secure new clients from the convenience sector.Providing a full IT solution including software & hardware for the stores EPOS needs.Selling a SaaS solution to clients.Ongoing management of new accounts secured.Self generating leads & meetings nationwide coverage.

Oct 2006 - September 2017 : FCR Media (Formerly Golden Pages) National Key Account Manager • Account Management- Built and maintained strong customer relationships whilst developing a full understanding of their advertising needs. Operated as the main point of contact for any queries relating to my client accounts such as fulfilment, billing etc. Dealt with multiple industries across Ireland with a book of business worth €2.8 million. • Retention- Within my first year of service I was tasked with €1.5 million of accounts to be serviced over a 12-month period. Ensured customer retention and satisfaction through building trusted relationships.• New Business Acquisition- Business to business selling of both digital marketing and print products. Primary products include SEO, SEA, Websites, and Golden Pages. • Upselling- Pro-actively identified areas customers could increase revenue or market share whilst increasing their overall investment with FCR Media.• Success • Mentored and trained new starters in the company, supervised their progress and developed the individual through monthly reviews. • Top performing rep of 20 people 80% of my tenure with the company.• Dealt with clients ranging in spend from €15,000 – €100,000.• Over achieved on my OTE the last 6 years in a row. • Won all expensed trip to London 2012 most revenue sold of Google Adwords in Company.• If an account was lost by another rep I was sent to win the business back as my retention rates were the best in the company.

Sales / Team Leader• Sales-cold calling to residential homes in order to consistently meet and exceed sales targets, leading to a promotion as a Team Leader within 2 months of starting • Team Management-motivating, coaching and training a team of 8 people ensuring team and individual targets are met.

Residential Sales • Sales- cold calling to potential customers in their homes and selling multiple packages on offer from Eircom from new phone line connections, reconnections & broadband offerings. Left to work on own initiative covering a large area in Dublin.