Michael Foertschbeck Email & Phone Number

Rockville, Maryland, United States

Program Manager for multiple National Institute of Health (NIH) and Health Resources and Services Administration (HRSA) agencies supporting proposal initiatives, effort and resource management primarily for Service Desk, Infrastructure, Security, Compliance, Development, and Migrations.Provide both project and portfolio management for multiple agencies working closely with the Office of the CIO. Responsible for the overall direction, coordination, implementation, execution, control, and completion of specific projects ensuring consistency with company strategy, commitments, and goals.

Baltimore, Md

Led ITSM application, major incident and problem management process / procedures, key performance indicator (KPI) reporting, and technology audit group. Directed ServiceNow ITSM platform, supporting 10K+ users; modules included ITSM, ITOM, and HR. Managed $1M+ master agreement, staff (employees, contractors), capacity, and efforts. Led $1M upgrade project of ServiceNow platform, from highly customized to out-of-the-box version, allowing easier alignment with vendor roadmap capabilities, reducing development / testing, and enabling faster upgrades; implemented project on schedule and on budget. Spearheaded ITIL major incident and problem management process revisions. Created procedures, instituted weekly technology review meetings, and held monthly meetings with Head of Risk / Compliance, increasing awareness, developing metrics reporting, and improving coordination with Business Help Desk. Streamlined KPI reporting, from Microsoft Excel and PowerPoint to PowerBI (PBI); provided enhanced visualizations of incident and problem performance against objectives, ensuring reporting was completed before third working day of each month. Served as liaison for HR, Finance, Legal, Compliance, and Facility organizations, furnishing business partners with technology oversight needed to acquire and maintain appropriate system solutions. Guided requirements, contract, implementation, and ongoing maintenance. Administered technology service agreement (TSA) required for completion of acquisition by Springleaf Financial; collaborated with multiple cross-functional teams, ensuring final disposition of 400+ applications were on-time and within budgeted guidelines.

Baltimore, Maryland, United States

Managed application development and testing with 100+ staff members, including employees and contractors in USA and India. Executed major technology projects. Instituted new Employee Satisfaction program. Directed mortgage processing system (Maestro), servicing (ACTION), credit card (VISION), and collection (CACS) systems; supported all aspects of loan processing and servicing, ensuring systems were compliant and met user requirements across US, Canada, and Puerto Rico. Headed large, complex project to replace servicing, credit card, and collection systems with single COTS vendor (FiServ). Facilitated vendor selection, negotiation of $90M contract, and management of $10.2M project. Transitioned contracting firm to less expensive provider, saving $2M annually with no impact to quality or delivery expectations. Developed Most Wanted Improvement (MWI) program across North America Technology organization to enhance employee relationships with direct manager versus use of tiger teams; overall employee satisfaction scores increased 4%, year over year.