Michael Fogleman Email & Phone Number

Richmond, Virginia, United States

• Oversee financial benefit plans, including 401(k), pension, nonqualified DB and DC plans, ESPP, EDCP, executive benefits, and other programs for 32,000+ active and inactive associates• Determine employee benefit practices by benchmarking best practices, researching industry and employment trends, and tracking legislation• Provide management planning and control information by collecting, analyzing, and summarizing employee benefit data and trends• Collaborate with other members of HR team to drive recruitment and retention strategies through the deployment of benefits programs • Explain employee benefits by conducting meetings, preparing written and graphic announcements, presentations, and explanations, and responding to requests for information• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations• Well-versed in matters pertaining to ACA, ADA, ADEA, COBRA, ERISA, FICA, FIT, FLSA, FMLA, FUTA, and HIPAA.

Remote, Va

• Provided day-to-day client benefit support, including resolving tickets and performing complex processing, researching data issues, and providing resolutions; conducting audits and edit clean-up, generating ad hoc reports; training/auditing team, and testing system processes• Identified and research issues/system defects (with/without guidance) and formulate resolutions/recommendations by analyzing fact patterns and applying/following SOPs, and best practices• Built strong relationships with client teams, client representatives, internal teams, and third-party providers/vendors/contacts• Served as key contact for Operations teams with regards to Workday Health & Welfare administration expertise• Provided ongoing training to support the rollout of new operations processes and documentation• Recognized and implemented ideas for improving processes and methodologies• Extensive experience leveraging HRIS Workday systems in Payroll and Benefits capacity

Charlotte, North Carolina Area

• Act as subject matter expert for client processes, provisions, content management for open enrollment, qualified life events, benefits, payroll, and year-end services• Execute creation, tailoring, and delivery of client-specific training for benefits, human resources, and financial services for new and tenured colleagues • Manage client escalations, root cause analysis, and exception processing; assist with appeals• Audit HR information, tools, and cases for completeness and accuracy• Identify and coordinate process improvements with client contacts and between local, national, and international colleagues• Aligned to various clients' human resource, payroll, and benefits needs in multiple industries; ranging from real estate, agriculture, technological communications, stock market indices, healthcare, etc.; varying between 2,000 to 20,000 employees

Charlotte, North Carolina Area

• Intermittently managed and led daily escalation meeting with client executive leadership team • Provided feedback to newly trained colleagues in regard to proper service request set-up to provide first call resolutions and ways to reduce customer effort• Utilized multiple Excel spreadsheets, such as Qualified Status Change Matrix, Benefits Modeler, Payroll Calendar, and Service Center Support Matrix, to research and review client inquiries • Processed reports through Allegiance for Customer Action Requests and distributed to colleagues• Generated monthly customer satisfaction survey report and relayed feedback to managers on colleagues receiving low scores for performance improvement, and provided insight on call trends • Responsibilities outlined for Rep I role (below) were also performed while a Sr. Rep

Charlotte, North Carolina Area

• Handled incoming calls, web chats, and emails from the client, including HR business partners, as subject matter expert relating to payroll, pension (qualified and nonqualified plans; annuity and lump sum payments), retirement, health & welfare (medical, dental, vision, supplemental plans, etc.), leave of absence (FMLA; federal and state), guild/union, COBRA, and other HR inquiries• Utilized active listening, probing, play-back and style-matching skills to evaluate customers’ needs• Navigated through multiple databases, including HRIS application (Workday), client’s benefit resources site, Summary Plan Descriptions, and other tools to access appropriate information • Initiated cases for complex questions; researched the issue thoroughly to ensure my and clients’ understanding and relayed the resolution by callback or electronic communication• Exceeded high level of customer satisfaction and attendance expectations.

1057 Red Ventures Drive, Fort Mill, Sc 29707

• Presented proposals, in person, to potential customers, explained the services to be rendered, and answered any questions posed• Managed and traveled to 130 accounts including credit unions, medical facilities & distribution/ manufacturing centers, etc.• Effectively communicated with customers and 50 various franchisees to ensure that expectations were met, and services performed properly• Trained new franchisees on proper cleaning, equipment, safety, and communication procedures• Documented customer complaints and causes for franchisee terminations; filed them in personnel folders

237 North Tryon Street, Charlotte, Nc 28202

• Recruited, selected, on-boarded, and developed qualified staff to identify and understand customer expectations, both stated and inferred, and ensured guests were satisfied with their accommodations • Monitored bi-monthly payroll, utilizing ADP, tracked associates’ PTO and completed 90-day and annual performance and compensation reviews• Created weekly schedule to ensure optimal staffing and resources were available, based on projected and actual hotel occupancy• Performed weekly and monthly inventory availability assessments, procured supplies from multiple vendors, and guaranteed they were received as ordered• Inspected rooms daily to ensure room cleanliness, guest satisfaction, and proper job performance

237 North Tryon Street, Charlotte, Nc 28202

• Processed hotel reservations over the phone and in person, sold rooms, services, upgrades, events, and provided recommendations and local information• Coordinated with bellmen, housekeeping, and engineering before and after interactions with guests to ensure guests’ needs were being met and their expectations were exceeded• Generated room revenue reports, separated them by payment type, then by transaction which the night auditor utilized to ensure proper billing for guest accounts • Managed a petty cash account and reconciled it at the end of every shift

Master'S Degree, Human Resources

Bachelor'S Degree, Hotel & Lodging Management