Michael Foley Ricks Email & Phone Number

• Responsibilities
• Working with key stakeholders across Collections Risk to address and implement solutions that led to closing off action items & issues that have been raised in the banks RiskInSite platform Achievements
• Motivating and driving positive results within a team that is spread across different parts of Australia through the new way of working in a virtual/hybrid type environment

Parramatta, New South Wales, Australia

• Responsibilities
• Leading a team of remediation specialists with the purpose of correcting 80,000+ loan terms through robust auditing and ongoing coaching driving results to ensure we reach our target per our commitment to ASIC

Sydney, Australia

• Responsibilities
• Currently leading the Property Solutions RUMP team managing high risk accounts based on LVR positions and customer(s) ability to maintain repayments our role is to strike the right balance between business and customers
• Completing audits on accounts exceeding 210+ days DLQ ensuring correct actions are followed based on agreed strategy Achievements
• For the month of May the RUMP team were responsible for reducing the Home Loan delinquency of 250 accounts down below 90 days this is equivalent to fifty three million dollars in Home Loan balances

Sydney, Australia

• Responsibilities
• Oversee and implement change that help our branch staff be more efficient & also work to mitigate any identified risks
• Engage and influence internal stakeholders from multiple levels of leadership within Retail Sales SupportAchievements
• Identified gaps in the process branch staff follow regarding 'disputes between parties' Worked closely with the Home Loan Product team to strategically come up with a solutions to close the gap and mitigate risk this.

Sydney, Australia

• Responsibilities
• Up skilled as part of a ‘super team’ pilot that can action all our customers banking products, in line with the vision of FAS for future state 2020 Achievements
• I was selected for this team based on a skills matrix that team leaders scored for each individual, it was based on my high performance

Sydney, Australia

• Responsibilities
• Complete all compliance requirements for CAP
• Manage a team of eight people
• Coaching staff to ensure they exceed current KPI’s and also focus around personal development and branding
• Planning and delivery of training material Achievements
• During my secondment, the Call Quality KPI improved to 85% from 78% and the team won the highest Call Quality at the monthly floor meeting.

Sydney, Australia

• Complete live and quality capitalisation assessments on customers who have fallen behind on products such as home loans, personal loans and credit cards
• Limit risk to the bank whilst looking to rehabilitate accounts that meet criteria
• Project work with Credit Risk
• Proposed and implemented simplified write off process for unsecured debt which simplifies approval process and reduces turnaround time for approvals
• Build strong stakeholder relationships throughout FAS from frontline leadership through to the general managerAchievements
• Created and implemented an easier referral process which led to a 30% increase in capitalisation referrals

Sydney, Australia

• Responsibilities
• Create solutions forum template and process map that simplifies home loan referral process and resulted in increased referrals
• Create quick reference guide to simplify the Secured process and help with decision making from staff
• Participate in working groups, Home Loan Solutions and voluntary surrender workshop in line with future state

Sydney, Australia

• Help customers who go through life changing circumstances get back on their feet
• Assist in rehabilitation of their accounts
• Trained on hardship strategy and National Credit Code (NCC) guidelines
• Up skilled to Financial Counseling team
• Customer Assist decline/re-entry working group