AT&T IoT on 4G/5G Networks, Enterprise Business Wireless Mobility, Internet Of Things (IoT). Supports Provides Expert Level support for All IoT Devices. Ensures that connected devices that are on land seas are always connected and are process data without interrupts. Engages IoT customers and provide solutions to connectivity issues. Use tools such as Torch and Cisco Jasper Control Centre to ensure that IoT devices are establishing data sessions and are completing delivery of data requests over 4G/5G Networks. Support Call Flow in SIP/IMS/LTE/e-LTE . Provides timely resolutions to customers problems. (Iot Connected Automobiles/Ships). Trace call Flows over, PCSCF, SCSCF, BGCF, MGCF, TAS and ICSCF nodes while analyzing VOLTE logs Network Performance. Perform packet captures over 3G/4G/5G CS-IMS Core for Performance Analysis & Reporting. Utilized and managed remote access using various VPN technologies like IPSec, SSL to troubleshoot issues with connected vehicles (Cars, Trucks, Ships on the Ocean). Possess expert level knowledge of IPv4 and IPv6 addressing schemes and use it daily to troubleshoot IoT issues. Employ Web based protocols FTPS, HTTP/HTTPS, TFTP, TELNET, SSH, SSL\TLS for secured connections to effect downloads or uploads on devices on routine basis.

Supported and Analyzed customer related data for Video Visitation Terminals. Provided expert Level support for all Telecom Escalation issues and nodes distribution analytics. Initiated escalation of Transport Issues with Vendors (CLEC\LEC) for fix. Worked on escalated cases to meet the defined Service Level Agreements and Key Performance Indicators (KPI)s. Coordinated with Market Management, Operations Support and Product teams to resolve issues of a technical and business nature. Provided means to measure the overall effectiveness and efficiency of Video Visitation J-Pay systems. Monitored reliability and performance of the entire Payment and Video Systems using structured and unstructured data. Provided Root Cause Analysis (RCA) following service restoration. Employed monitoring solutions, such as, SolarWinds (Orion) to monitor nodes/sever availability.

XML/Web Applications SupportSupported customer related issues for Financial Web Application.· Provided support for Virtual WLAN, which supported Automotive Software Solutions.· Provided support on Cloud base Applications Software (SaaS).· Provided support to customer to navigate through the upgraded secured ACCESS.· Provided Support training to Auto dealerships on how to walk through Customers Financing SoftwareWeb Designer --- CSS, JS, PhP, MySQL, SQL, HTML, HTML5

Managed all customer related issues for the Nortel and Ericsson OSS Platforms (Unix/Citrix). • Provided timely solutions to internal users/customers problems.• Provided support on Business Object Reporting and BO Analytical Tool.• Worked and performed logical network additions/integration on the Voice Core Network. • Ensured that all Nodes/Elements (ATCA, AN, MGW, ER8600 etc) are properly integrated logically into the AT&T Voice Core over the W-NMS Server and ensure that the Nodes/Elements are visible and are passing alarms to Netcool. • Tested Connection Reliability across multiple OS (Win XP\Win 7\ Win 8 and Win 10)• Performed OS imaging to allow testing of Software Connection Drivers across multiple Operating Systems• Set up WiFi/WiMaX Test Procedure over multiple platforms• Provided users expert level support on Nortel OMCR, Nortel Voice Core. • Ensured that all elements on the network are collecting performance xml files and that files are current. • Supported applications over Unix such as W-NMS Apps and OMCR Apps and all Ericsson OSS Servers.

Wireless Data Engineer• Built the Data portion of the UMTS\HSPDA – which will deliver 3.5 Mbps on the Downlink. • Performed Trial test runs of the Technology upgrade at Centennial Wireless. • Helped to determine the transport between the Node B, the RNC, the Media Gateway and the Core Network.• Created a platform for improving the SGSN Gb Links from 384k per Gb link to 1544K.• Investigated Causes for network bottleneck for better working of the Wireless Network.• Investigated new generation data elements to replace existing TDMA and GSM Networks. • Provided the Design, Inventory and Performance Analysis of the ISP/Public Packet network Connectivity. • Performed implementations of GPRS/EDGE service for Centennial Wireless Network. • Performed fault, network capacity usage, and performance analysis of the GPRS\EDGE Data Network. • Used Business Object and ESPA as primary analysis tools to measure EDGE Data Network Performance. • Ensured that the key KPIs (Throughput, Data Volume, TBF Failure Rate, PDCH Sharing, Latency etc) are within Company defined acceptable benchmark for best customer data experience.• Employed Business Object to establish and ensure that Attach Success rate is 99% and better. Also that PDP Activation Context Success Rate is 99% and better. • Perform capacity planning: Forecasting network growth through creating efficient reporting using both ESPA and Business Object reporting tools.• Provide expert level support for GPRS\EDGE related issues.• Used Solaris system on a daily basis to run snoop on HSS, AAA, CSF, interface for troubleshooting.• Have a clear understanding of several protocol, such as Diameter, Radius, LDAP, SIP.• Perform heath checks on all elements within the IMS core such as CSCF, HSS, AAA.• Excellent understanding of the OSI model for effective troubleshooting strategy.• Possess knowledge of Java, Oracle, Linux/Unix.• Monitor IMS platform using available Performance Monitoring tools (NetQOS, ESPA).

Worked as a Contract Engineer for Nortel, with focus on Core Network Performance.• Used Nortel Propriety tool as primary analysis tool to measure EDGE Data Network Performance. • Ensured that the key KPIs (Throughput, Data Volume, TBF Failure Rate, PDCH Sharing, Latency etc) are within Company (AT&T Wireless Service in Redmond WA) defined acceptable benchmark for best customer data experience.• Employed Business Object to establish and ensure that Attach Success rate is better than 95% and better. Also that PDP Activation Context Success Rate is 90% and better.

Monitored Voice/Data Circuits over the Nortel OMCR. Responsible for creating BSC Objects in the Nortel PCUSN (i.e Data filled the PCUSN Side). Assisted the Corporate Switch Tech with the Data fill of the ATM and SGSN Side. Planned and Coordinated every aspect of the GPRS Data Network at T-Mobile, Dallas, Texas, USA. Set up and taught GPRS (MSC/PCUSN/SGSN) Training Classes for the RF and the Operations Staff. Made sure that there was adequate documentation available for the Techs/Engineers to follow up on things. (Cheat Sheet). Responsible for ensuring that Gb link (Fratm links) are Up, Configured and are Available. Provided a script which runs on Procom to help report the status of the Gb Links and Cells Availability for quick correction of Sleepy Cells. Responsible for Testing Internet Access over the GPRS Network through the Motorola GPRS Phone (P7382i, P280) (WAP over GPRS and HTTP using laptop over GPRS). Performed data rate test over the internet. Monitored the Abis, Agprs and the Gb types traffic over Tektronix K1205 Protocol Analyser and Agilent E7478A Protocol Analyser. Worked to implement data over ATM Layer 3 Switch using Cisco 7500 (BGX/BPX). Coordinated and directed Field Engineers/Technician on the fieldBase Station Subsystems\Base Station Controller: Performed Radio\Channel adds on Nortel BTS on the OMCR. Performed TCU build on the DMS 100 through the OMCR. Supported Field Technicians on the Field using the OMCR. Troubleshoot sites outage to ensure timely repairs using the OMCR. Performed daily BDE backup on the OMCR. Performed Wire wrap to effect hard wired x-connects. Used T-BERD 224 to test and accept T-1 lines for service turn ups.

Systems Support Engineer - Programmed Quad modems, Hiper DSP to accept calls from T1 cards, PRI cards and have calls routed through Netserver, Hiper Arc router, NT based Edgeserver and configured dial-in/dial-out services through RAS/COM ports, SLIP or PPP. Configured Quad cards with T1 lines, Hiper DSP modems with T1 line, Quad cards with PRI lines, Hiper DSP modems with PRI line for optimum connectivity. Implemented Data over Voice using PRI/ISDN lines. Performed telnet sessions (TCP/IP) into customers Netservers or Hiper Arc to verify that all modem ports are set active and users connections are established. Implemented RIPv1 and RIPv2 on 3COM routers Performed setup functions on both the Netserver and Hiper Arc router to allow Host Login, Rlogin, Dial-in/Network Login and Dial-out or Reverse Telnet where needed. Assisted customers with software download. Edited and viewed ARP cache through the ARP.EXE. Implemented Hosts list for DNS Server. Implemented LMHosts for the WINS Server. Very proficient with IP trouble shooting. Assisted Customer with setting up Radius and Accounting Database on Sun MicroSystems Solaris. Assisted customer with configuring Cisco routers to implement sub-netting