Michael Foran Email & Phone Number

Massachusetts, United States

Radnor, Pa, Us

Director, Business Analysis (Jan 2011-Present). Many roles included Program Management; Resource Management responsibilities for Business, Quality Assurance, and User Acceptance Testing Analysts to include FTE and Contractor staff; Team management.Oversight of release management process for business partners. This includes multi-platform production planning activities and release scheduling for business project initiatives. Operations and Budget: Responsibilities include recruiting and oversight of contract project managers and business analysts (vendor mgt), as well as responsibility for budget and resource management activities, and goal setting.

Radnor, Pa, Us

• Responsible for the management of Business Analyst, Quality Assurance, Production Support and Project Management team members across four locations: Connecticut, Indiana, New Hampshire, and North Carolina. • Teams support agent, commission rate, and policy conversion activity, IT projects to improve agent and compensation platforms, new product releases, project management, and technical production issues. Unit interfaces between Compensation/Agency IT partners, IBM and CSC vendors, and the Business Units, to included Distribution Compensation and Licensing and Contracting service units.

Oo

Oversaw management of the Individual Life and Annuities Commissions business unit. This included commissions, NSCC (DTCC), overrides, loans, debt management, general ledger reconciliation, stale checks, commission schedules and rate change process.

Springfield, Massachusetts, Us

Oversaw management of commissions and overrides, allowances and general ledger reconciliation teams for Mass Mutual products including life, disability, annuity, and LTC.

Springfield, Massachusetts, Us

Overall management of three service teams responsible for customer service call operations, contract changes, billing, and commission issues. The department consisted of twenty-five staff and three Associate Directors responsible for the day-to-day activities of the teams.

Springfield, Massachusetts, Us

Key responsibilities included management of several new business service teams including underwriting, conversion, and 1035 exchange units. Led post merger process improvement teams.

Springfield, Massachusetts, Us

Managed Direct Access Call Center Operations, and led several customer service support teams within the Life Services Operations Division. Teams included life and annuity contract changes, reinstatements, policy and annuity values, lapses, surrenders, and call center operations.