Michael Forcucci Email & Phone Number

Bentonville, Arkansas, United States

Bentonville, Arkansas, United States

· Assist in modular drawing for Walmart adviser teams across three categories, both in full category relays and Quickbase management, managing multiple strategies within each category.· Support the development of our specific category strategies, assist Walmart with integration while advising customer opportunities to grow market share.· Build Buyer review.

• Initiate and lead new projects as directed by management, prioritize initiatives, and develop/implement solutions that deliver value.
• Facilitate sessions to elicit and proactively draw out business requirements from stakeholders using a variety of methods: interviews, document analysis, workshops, surveys, site visits, business process descriptions.
• Identify potential risk and conflicting requirements, escalating as appropriate.
• Implement business analytical techniques for analyzing information needs and functional and non-functional requirements.

• Lead a team of 10-12 processors who manage all Arvest Real Estate Consumer loan products as well as manage the consumer loan mailing team and their responsibilities.
• Oversee the preparation and required timely distribution of consumer compliance disclosures and cure resolution for consumer transactions in accordance with federal and state regulations.
• Provide subject matter expertise to external and internal customers about Consumer Loan Processing and consumer lending products and services.
• Ensure adherence to quality performance standards by maintaining involvement with operations processes and procedures.

• Supervise the AMD Operations and Servicing QA teams in their over 30 unique quality assurance reviews for tasks that are performed by 10 separate business units within AMD.
• Analyze issues and inaccurate process discover during the review processes and work closely with the impacted business unit management to resolve.
• Responsible for the quality assurance test strategies, test plans, test scenarios and test cases for all phases of quality assurance testing.
• Coordinate with the Mortgage Quality Assurance Analyst in the testing and maintenance of the quality assurance systems and processes.

Lowell, AR

-Perform over 20 unique quality assurance reviews for tasks that are performed by the Loss Mitigation, Bankruptcy and Foreclosure departments within the Mortgage division of Arvest Bank. -Analyze financial and account data to ensure procedures are done correctly within investor and federal regulations. -Build department procedures and policy for new tasks.

Lowell, Arkansas

• Create daily/weekly/monthly/quarterly/annual sales and incentive reports for all upper management associates across all 16 districts consisting of 250 branches.
• Restructure and implement a new incentive plan program for all incentive eligible associates bank wide.
• Collaborate with Corporate Finance and Accounting on the creation and implementationof employee incentive reports accessed by all bank associates.
• Head of incentive reports committee with the purpose of identifying needs and problems within the incentive/sales reports and develop action plans to resolve and/or build based on consensus.
• Build and present Sales and Incentive decks to bank leadership across multiple districts.

Lowell, Arkansas

• Monitor daily operations of Structured Loans, Loan Boarding, Hazard Claims, Document Release and Collateral Document teams.
• Handle escalated customer calls or research for each functional area and provide associate training and mentoring as needed.
• Complete monthly Quality Assessment reviews for all associates and coordinate training for all new associates
• Maintain a high level of cooperation and rapport with all associates in order toensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improveprofitability and efficiency for the company’s overall operation.

St. Simons Island, Georgia

• Supported the needs of an always growing customer base that required constant care and attention through financial analytical reviews and account maintenance.
• Achieved top level sales and service reviews in every sales quarter.
• Instructed team members on how to optimize customer relationships through selecting the ideal products and services tailored to consumer specific needs.
• Analyzed and built multiple consumer reports to match customers to specific products best suited for their financial goals and needs.

Southeast Georgia

• Responsible for contacting and understanding organization specific needs to build a custom fundraiser.
• Promoted the events with customer specific marketing plans including radio, newspaper, and personal marketing.
• Organized and carried out event launch including training personnel on selling tactics and product attributes.
• Assisted in developing the strategic plan surrounding each specific customer event including how to position the event and market to the particular demographic needs in that area.

Buffalo/Niagara, New York Area

• Analyzed trends in the cell phone industry to identify popular and struggling products and help the organization understand why or why not this particular product was meeting customer needs.
• Qualified every customer for the right product and service to not only fit the needs of their lifestyle but to explore the growing capabilities of wireless technology.
• Assisted in new product launches by working to understand and build launch materials as well as assisting in the set-up of in store POS and displays.
• Closely monitored competitor products such as plans and phones as well as consumer trends to identify what competing products threatened existing products within our line.

Buffalo/Niagara, New York Area

• Lead store, district, and region in selling and positioning of an array of various products for a large consumer packaged goods industry.
• Studied and gained a strong knowledge of all products and services offered by a frequently changing and fast growing industry.
• Utilized and edited company created software and programs that optimized the creation and managing of all consumers.
• Read and analyzed trend reports to better understand consumer preferences and therefore equip myself to determine particular customer needs and find the optimal product to fulfill those needs in the future.

Buffalo/Niagara, New York Area

• Formed professional sales relationships with a number of clients through frequent visits and communication.
• Built radio contracts, schedules, and plans based around the specific needs of each client to best fit each specific business.
• Studied the market to understand the ever changing area and developed marketing ideas that would best fit each business on a personal level.