Key responsibilities:• Building long lasting relationship with a big range of clients to keep retention levels high and prevent churn• Providing add-on value for clients, by conducting trainings, education and knowledge to staff• Increase revenue streams with up-sells, increased sell-in and retail sell-out• Customer retention and training • Finding ways to build internal business growth Key achievements:• Establishing a collaboration between PMC and Home Camp, which has lead to special coffee releases and innovative product collaborations • Implementing delivery efficiencies by streamlining workflow• Implementation of retail shelf and filter coffee setup in a number of cafes to increase sales numbers and the average “spend per head”/sell-in• Introduction of monthly wholesale EDM’s and implementing a QR code to direct traffic to company landing pages

Key responsibilities:• Managing all aspects of the business, such as monthly budgets, orders, rostering, staff management and quality control• Dealing with various distributors• Implementing improvements in processes and workflowKey responsibilities• Managing all aspects of the business, such as monthly budgets, orders, rostering, staff management and quality control• Dealing with various distributors• Implementing improvements in processes and workflow

Key responsibilities:• Managing the Coffee Bar• Dealing with wholesale clients• Controlling and adjusting machines and coffee recipes (including Espresso, Pour Overs, TDS, Aero Press, Cold Brew, Filter Coffee, Dosage, Yield, Grinder adjustments etc.)• Training new employees in POS systems, machines and day-to day work tasks• Ordering and organising stock • Managing client related enquires and orders• General quality control