• Develop and execute system integration plans using multiple vendor products, & coordinate with customer IT departments, perform site surveys, RF surveys.• Perform custom installation and implementation of PAR POS and related applications/systems.• Installing and configuring applications on servers and proprietary devices/hardware, configuring system networks and working with the customer’s wired and wireless infrastructure to complete implementations. • Perform system preventive maintenance services as required by contract.• Organize and manage network architecture, system fail-over, and other technical system design discussions with customer IT departments, installation contractors, and other trades as required.• Ensure highest levels of customer satisfaction are maintained while considering business unit goals and fiscal responsibilities inclusive of utilization and billability guidelines.• Perform move, add, and/or change services to existing IT systems.• Actively participate as a team member resolving technical support troubleshooting to resolution• Resolve operational issues in a variety of hardware/software solutions at client sites using logical troubleshooting techniques• Implement and maintain network and server documentation• Act as a technical liaison with all business partners contract holders.• Off-hours coverage and emergency support as needed. Perform on call responsibilities per specified schedule or as otherwise prescribed by the supervisor.• Maintain a clean and safe work environment. Safety training, meeting and medical testing requirements are kept up-to-date. Operate safely and within guidelines or regulations. • Demonstrate a pro-active approach towards safety, health, and quality in compliance with all company, governmental and customer regulations.• Provide continuous improvement feedback both written and verbal to improve products and processes. Contribute to improvements and utilize internal tools Clarify and Concur.

Provide tech-related consulting and implementation for online marketing and performance-based improvement on sales metrics. "Swiss army knife" for filling holes and providing fixes, whether directly or obtaining sourcing to resolve the issue.

• Provided IT/Drone Piloting-related support to customers of the Kansas City Area and outlying region.• Ensured systems are maintained and supported to the highest standards. Work was undertaken in accordance with service level agreements.• Ensured that all support calls and requests are dealt with appropriately and in accordance with consistent policies and procedures.• Provided a development service to install, setup and configure new IT equipment for users such as personal computers or printers, in conjunction with their functioning networks.• Extra work included PC Design/Construction for personalized use for work or media; designs for websites/advertisments with contact inquiry forms, maps, information, logos, and banners.• Provided high-definition media to clients as requested in packages via still-photography and drone videography. •Editing video cuts and provided clips within specs as needed.