Michael Foti Email and Phone Number

Responsible for establishing the production strategy and determining the processes required to produce and deliver high quality digital products and assets on time and on budget for all Altice related digital properties. This includes overseeing a growing staff (currently 25) of Project Managers, QA Analysts, and Web Developers), day-to-day operations management, vendor management, and oversight and tracking of all content updates and development request through JIRA ticketing system.Additional Responsibilities:- Evaluate technology and implementation feasibility issues, and serve as the liaison with multiple internal departments, including the Engineering, Operations, Sales, Marketing, Customer Service and Legal in order to shepherd budgeted digital projects from inception through rollout to market - Maintain the stability of digital platforms and envision products in their entirety and how their components inter-relate: back end, front end, UX, marketing, SEO, etc. in both traditional and Agile environments- Oversee digital product and platform issue tracking and resolution- Communicate effectively across various business units and levels of management, often imparting technical information to a non-technical audience.- Manage department budget and vendor relationships and contracts

Oversaw entire development life cycle for web, mobile and interactive television products with focus on High School Sports. Worked with internal business units to determine and document business requirements, then followed through with external vendor development teams to ensure quality and timely delivery of all digital projects. Served as primary QA lead prior to launching of all products. Managed all areas of budgeting including forecasting, spend management, and accounts payable to vendors. Notable Achievements:- Successfully led implementations for award winning web and mobile digital products with focus on High School Sports. - 2012 General Manager’s Award Winner for quality and timely management and delivery of digital products as well as revamping of financial budgeting and tracking process for Digital Development Team.

Oversaw entire development life cycle for customized employee incentive based websites & programs. Worked with external clients and internal Business Analyst Team to determine and document business requirements. Additional responsibilities included capturing all meeting minutes, acquiring signoff on files specs, and maintaining all project documentation. Upon site launch, served as Account/Program Manager through the life of the program. Trained clients on program business rules and product usage. Ensured internal Customer Service Team was fully trained on program rules and were prepared to respond to any type of inquiry in a timely manner. Helped track and troubleshoot any product/program issues once launched into production.Notable Achievements:- Successfully led implementation of Reward & Recognition Site for Siemens to population of 50,000 employees in United States. Site improved employee morale and allowed Managers, HR staff, and Finance Staff to track and report on recognition quicker and more efficiently.- Successfully led implementation of Rewards Portal for Kawasaki Motors Corp for population of 15,000 participants in the United States. Program allowed Sales Representatives to monitor their productivity and receive sales incentives in a timely manner. Likewise, members of the Ridership Program were able to monitor racing results and receive payouts on winnings in a more organized, expedited manner.

Managed special projects. Translated external business needs into requirements. Worked with IT to develop or implement software to supplement customer’s direct mail needs. Analyzed internal business operations and procedures. Recommended, developed, and implemented strategies, workflows, or software to help internal operations run quicker and more efficiently.

Worked with various internal resources and select outside vendors to ensure flawless operational execution was delivered in support of monthly credit card marketing acquisition campaigns via direct mail, inbound/outbound telemarketing, and the Internet. Notable Achievements:- Successfully led implementations for new credit card product releases. Ensured all product requirements from Marketing Strategy were QA tested for proper functionality before being released into market.- Successfully managed two internal software applications used by credit product program managers, one for the source coding of direct mail pieces, and one for creative content development. Ensured all program managers were properly trained on applications and resolved any technical issues that arose during program development. - Served as Team Self-Assessment Compliance Coordinator. Performed quarterly testing to ensure all processes were documented and followed correctly in preparation of company audits. All team audits were passed on first review.

Managed company website and portfolio of online banking products. Main focus was to grow the online banking customer base using direct mail, email campaigns and company website. Visited potential customers to identify needs, demo online banking products, and help setup payroll systems. Regularly interacted with customers and senior management. Notable Achievements:- Collaborating with 3rd Party Vendor, was instrumental in implementing highly effective print and online marketing campaigns, which resulted in increased usage of online banking services by more than 500% over three years.- Worked with outside vendors to redesigned bank website with focus on creating an informative, user-friendly environment that promoted all banking products.- Facilitated monthly training sessions for branch personnel and coordinated with Marketing to ensure all branches had up to date informative online banking literature.