Michael Franey Email & Phone Number

Shrewsbury, Massachusetts, United States

Westborough, Massachusetts

Tewksbury, MA

• On-site Support for multiple sites – Troubleshoot computer issues with customers on sites.
• Maintain customer accounts within Active Directory.
• Remote IT support – Call customers to troubleshoot and resolve computer problems over the phone

Assist customers with their shopping needsAssist with receiving and distributing inventory

Hudson, MA

• CompuCom at Intel Corporation 07/2013 – 09/2015 IT Support - Level 2
• Remote IT support – Call customers to troubleshoot and resolve computer problems over the phone
• On-site Support – Troubleshoot computer issues with customers on site.
• Responsible for running audits and health checks on Flex Desk systems.
• Maintain customer accounts within Active Directory.

• Configuration support – install software and hardware as needed
• MAC support - installing software and adding to the corporate wireless.
• Field Service support – travel to a customer site to troubleshoot and resolve technical IT problems
• Remote Technician – Call users to troubleshoot and resolve technical IT problems over the phone
• Tech Connect Technician – Users walk up to me at a Kiosk and I resolve technical IT problems
• Maintain data for Hard Drive Legal Hold.

Imaged over 200 computersGroup Policy maintenance

Bachelor'S Degree, Information Technology

Liberal Arts And Science (Associates

Education record

/2011 Network Communications and Information Systems Completed a 1080 hour program of hands-on and classroom instruction with focus on.

Diploma