PM Promotions is a Hampshire based organisation that specialises in providing the highest quality comedy nights in various locations. The company hosts weekly, monthly and one-off comedy events across the South Coast of England. In addition, PM Promotions has regular contracts with festivals such as Charmed Life Festival and Victorious to organise, manage and host comedy tents during the festival period.

BLS International is a company providing a wide range of services including Visa application processing in support of the Home Office. My responsibilities as a Visa Submissions Officer includes ensuring the correct type of Visa ha s been allocated to each applicant, liaising with the Home Office to confirm the criteria required for each application, taking biometric data from applicants for processing , priority managing the applications in terms of urgency and attending mobile applications throughout the UK.

SSE plc is an energy supplier for millions of homes and business across the UK. My responsibilitites as the Customer Service Advisor included dealing with incoming enquiries to offer a world class level of customer service, generating leads and meeting telephone requirements in a highly KPI targeted environment, liaising with internal and external departments to resolve enquiries., managing high volume calls in a call centre environment, used my initiative and knowledge to identify potential concerns and provide solutions to our customers, taking a proactive approach to improve my performance and identify areas to improve upon via self-assessment., providing a tariff change service via a dedicated line, identifying customers needs and offering the best options and general administrative support to the department.

As a Telephone Complaints Officer my responsibilities included empathising and resolving escalated level complaints by taking personal ownership, self-management of workload with high level customer complaints, conflict management and goodwill negotiation: B2B & B2C communications, professional level written communications to all internal/external bodies, driving and monitoring resolution rate and work performance in the team, data administration, process investigation and stage notification for internal applications and systems and building internal relationships to produce faster results for my customers.

Primark is a international clothing brand with stores in 368 locations across the world. As a Customer Service Assistant and Store Opening Lead my responsibilities included undertaking full set up of brand-new stores across Europe, designing layout, overseeing refurbishments and producing visually pleasing aesthetics for individual stores, training staff in store safety, stock control, security and day to day operations, travelling across Europe to countries such as Spain, Austria & the Netherlands, overcoming cultural and language barriers by using individual skills and experience, providing director level feedback, progress reports, hiring & training requirements and overseeing initial opening to resolve any immediate concerns or issues.