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@imperva.com
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1 phone found area 650
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LinkedIn matched
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Michael Franklin is listed as Senior Manager | Global Customer Success for Imperva, A Thales Company at Imperva, a company with 1269 employees, based in Newtownabbey, Northern Ireland, United Kingdom. AeroLeads shows a work email signal at imperva.com, phone signal with area code 650, and a matched LinkedIn profile for Michael Franklin.
Michael Franklin previously worked as Senior Manager | Global Customer Success at Imperva and Manager | Global Customer Success at Imperva. Michael Franklin studied at Edmund Rice College.
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AeroLeads found 1 current-domain work email signal for Michael Franklin. Compare company email patterns before reaching out.
A Customer Success leader with 9 years' of proven experience delivering net retention growth for Global market leading cyber security businesses. My expertise relates to building effective and sustainable Customer Success Management programs catering to large Global customer bases through effective recruitment of elite CS professionals, proactive leadership, development of strategic customer segmentation, engagement models, systems, tooling, process and customer intelligence.My current and most recent experience entails leading and managing Global Customer Success Management and Operations teams at Imperva to deliver Customer Success Management at scale across Enterprise, Commercial and SMB segments.
Listed skills include Direct Sales, Sales, Solution Selling, Cloud Computing, and 28 others.
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A career timeline built from the work history available for this profile.
Belfast, Northern Ireland, United Kingdom
Leading Global Customer Success Management and Operations teams for Imperva, A Thales Company.Delivering Gross and Net Revenue Retention growth through innovative CS strategies, customer intelligence and operational excellence, delivering a company record 94% customer Gross Revenue Retention exiting 2023.
Belfast, Northern Ireland, United Kingdom
Created and implemented the first Scaled CSM program and team for Imperva, serving 1000+ customers across all customer segments worth $160m in ARR, delivering an 8% increase in customer renewal rate.
Belfast, Northern Ireland, United Kingdom
Lead the creation of Imperva’s first Digital Touch (Tech Touch) CSM program, recruiting a team of 6 CS professionals to deliver an engagement program for 4,500 SMB customer journeys worth $60m in ARR, delivering a 10% increase in customer Net Revenue Retention.
County Dublin, Ireland
Senior Product Specialist for Symantec Cloud Services in EMEA, working with Enterprise customers utilizing Endpoint, Email, Web Security, Identity & Access Management services. Retaining and growing a pool of Enterprise customers worth $130m in ARR and delivering annual quota attainment of 130% exiting 2018, with largest deal size landing at $3.2m.
County Dublin, Ireland
Responsibility for the retention and growth of over $11m in business. The customers utilized Endpoint, Email and Web Security Services.Delivered quota attainment of 107% covering UKI and Nordic markets before being promoted to a senior regional role covering all of EMEA.
Belfast, United Kingdom
Team Lead for a team of 4 account managers, responsible for driving retention and expansion of SMB customers across EMEA. The Cloud services ranged from Email, Web and Endpoint Security.
Belfast, United Kingdom
I managed 1500 on-premise customers for Symantec across EMEA, engaging with customers utilizing Endpoint, Email and Web Security Services via high velocity outreach involving phone and email while building strategic partnerships with the channel to effectively manage retention and drive expansion opportunities within the install base.
Belfast, United Kingdom
Other employees you can reach at imperva.com. View company contacts for 1269 employees →
Shubham Patel
Colleague at Imperva
Vancouver, British Columbia, Canada, Canada
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CV
Chyntia Versy Claudia
Colleague at Imperva
Gambir, Jakarta, Indonesia, Indonesia
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RS
Roi Suisa
Colleague at Imperva
Yavne, Center District, Israel, Israel
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TR
Tanzir Rahman
Colleague at Imperva
Dhaka, Dhaka, Bangladesh, Bangladesh
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RD
Ruthie D
Colleague at Imperva
Brampton, Ontario, Canada, Canada
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AA
Andrea Angulo
Colleague at Imperva
San Francisco Bay Area, United States
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BO
Bernardo Otero Magaña
Colleague at Imperva
San Pedro Tlaquepaque, Jalisco, Mexico, Mexico
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MS
Moshe Shaul
Colleague at Imperva
Rishon Lezion, Center District, Israel, Israel
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PL
Patricia Lie
Colleague at Imperva
São Paulo, São Paulo, Brazil, Brazil
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MK
Mamush Kenaw
Colleague at Imperva
Limburg An Der Lahn, Hesse, Germany, Germany
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Quick answers generated from the profile data available on this page.
Michael Franklin works for Imperva.
Michael Franklin is listed as Senior Manager | Global Customer Success for Imperva, A Thales Company at Imperva.
AeroLeads has found 1 work email signal at @imperva.com for Michael Franklin at Imperva.
AeroLeads has found 1 phone signal(s) with area code 650 for Michael Franklin at Imperva.
Michael Franklin is based in Newtownabbey, Northern Ireland, United Kingdom while working with Imperva.
Michael Franklin has worked for Imperva, Symantec, Concentrix, and Francis J Irvine Solicitors.
Michael Franklin's colleagues at Imperva include Shubham Patel, Chyntia Versy Claudia, Roi Suisa, Tanzir Rahman, and Ruthie D.
You can use AeroLeads to view verified contact signals for Michael Franklin at Imperva, including work email, phone, and LinkedIn data when available.
Michael Franklin studied at Edmund Rice College.
Michael Franklin is listed with skills including Direct Sales, Sales, Solution Selling, Cloud Computing, Lead Generation, Management, B2B, and Team Leadership.
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