Michael Franks Email and Phone Number

* Enterprise Organizational Change Management Lead - Federal Agency Electronic Medical Record implementation* Human Capital Management - Health Workforce Transformation LeadI specialize in cross-industry Organizational Change Management (OCM) supporting large scale transformation and IT projects.Organizational Change Management Lead-- Develop and execute the organizational change strategy to support an electronic health record system impacting over 200k employees at 600 locations across the continental United States- Developed the measurement strategy to evaluate the user adoption readiness and effectiveness of change management activities and communications campaigns- Developed digital solution to support and scale for the dissemination of communications to thousands of End users as well as the design to capture the effectiveness and delivery to disparate global facilities Organizational Change Management Program Portfolio Lead-- Responsible for the identification of business growth opportunities within the program portfolio for organizational change management, proposal development, labor and cost estimating efforts. Program includes 10 separate, concurrent, and complimentary projects supporting the large scale global IT implementation. Additionally, responsibilities include providing Organizational Change Management oversight and advisory services across the program portfolio.- Led the reorganization (Org Design) of a Fortune 500 financial services company impacting 2,200 employee- Teamed with C-level executives and Executive Management to develop an operating model- Created organizational change strategy for the adoption of the new reporting structureDigital Transformation -- Using design thinking, developed the digital solution strategy to enable optimized journey management aiming to improve user adoption, learning, and reporting via a digital platform solution resulting in a productivity gain of $41M.

Department of Homeland Security (DHS) - First Responder/ Preparedness Grant Allocation Optimization Initiative- Teamed with FEMA leadership to develop a desired state vision- Conducted current capability assessments, gap analysis, business process analysis, and strategic communication initiatives- Streamlined the monetary grant allocation of $1.5 billion to assist states, urban areas, tribal and territorial governments, non-profit agencies, and the private sector

- Authored the 2001-2011 FEMA Emergency Support Function (ESF) assessment of ESF’s Emergency Communications and Public Safety and Security for US Congress and the Office of the President of the United States- Utilized the New Madrid Seismic Zone (NMSZ) Resource Allocation Workshop Planning Exercise and ESF Resource Survey data to assess Federal government assistance capabilities for State, local and tribal governments and overall National preparedness of a catastrophic events

The Warrior Gateway is a national non-profit that connects members of the military community (wounded warriors, transitioning service members, veterans and their families) with trusted and reliable service organizations.- Garnered significant political and financial support ($1M) from US government institutions (Department of Veteran Affairs), Congressional members and (sub)committees, and the Joint Chiefs of Staff. - Developed targeted communications on veteran affairs and foreign wars distributed to the National Press Wire for public consumption and in the form of fact sheets, web content and brochures for Congress- Policy analysis on congressional bills- Communication Outreach strategies- Served as primary advisor and Subject Matter Expert to Warrior Gateway's senior leadership on various subject areas, including health care, veteran employment, and education

Persia House, a Think Tank focusing on Iranian and North African affairsCollected and analyzed data on Iran’s culture, economic/energy trends, political movements, leadership structure, youth movements, military developments and Iran’s state and non-governmental organizations (NGO) relationships using Farsi. Area of expertise: - Terror organizations (Hamas, Hezbollah, and Jundallah) focusing on irregular warfare, threats on US interests, resources, recruitment, leadership, available weaponry, and relationships with sovereign states. - Monitoring and assessing threat emulations of Iranian activities and influence in neighboring countries, in particularly, Iraq, Afghanistan, and Pakistan.Primary clients included: - National Ground Intelligence Center (NGIC)- DOD Joint Improvised Explosive Device Organization (JIEDDO) Key analytical products:- Analysis of Iran’s Telecommunication sector and its impact on regional neighbors; - Analysis of Iran’s Energy sector and how effects the local economy; - Analysis of the Transformation of the Basij Force; - Iran’s Diplomacy in Africa and Latin America: Emphasizing Non-Energy Activities; - Analysis: Iranian Perspective on the Mujahedin-e Khalq (MEK); - Analysis of the Characterization of Jundallah; - JIEDDO wargaming exercises focusing on political events impacting the dissemination of Improvised Explosive Devices to war-zone

- Key advisor to the Office of Communications (OEC) senior staff members on policy and standards for FEMA’s Regional Coordinator offices. - Developed the strategy for and authored the Remote Workplace Doctrine for FEMA’s Regional Coordinator positions (nation-wide) in accordance with DHS’ Secure Remote Workplace policy (currently in circulation). - Managed talent management initiatives by coordinating remote workforce capabilities - Organization Design – job/ role mapping for OEC Regional Coordinator- Role description development

Department of Defense (DoD) - Real-time Automated Personnel Identification System (RAPIDS) programTraining Lead- Developed and delivered blended learning plans that included eLearning, Instructor Led Training (ILT), and Manager Facilitated Action Labs to approximately 5,000 active-duty military human resource and security personnel- Trainings focused cyber security awareness, operating processes, the RAPIDS IT system, and briefing DOD policy as it pertains to protecting Personal Private Information (PPI). Subject Matter Expert (SME) - Optimization of human resource operations and organization effectiveness- Delivered Risk & Threat Assessment to military leadership- Identified security vulnerabilities at various military installations

- Assessing market conditions for software companies within the federal marketplace- Developed strategic marketing plans- Authored case studies on technological trends- Conducted analysis on corporate and Federal spending - Conducted financial trend analysis- Led Federal Software/ Technology Training to over 1k professionals

I was responsible for developing analytical products that assessed the environment of the federal IT marketplace to identify teaming partners for prime contractors. - Maintained Federal opportunity databases containing information on recent government business opportunities and core business offerings of INPUT's clients. - Developed a business case addressing the need to establish an internal Competitive Intelligence department. As a result, INPUT established its first Competitive Intelligence team. - Conducted financial analysis, SWOT analyses; and the Porter's Five Force Model on INPUT's market sector

As an intern for the Attorney General Office of Pennsylvania, I worked as an Intelligence Analyst for the Bureau of Narcotics Investigation & Drug Control conducting Social/ Relational Network Analysis; confidential informant (asset) targeting through the creation of subject profiling using Human Intelligence (HUMINT) reports from Narcotic Agents and J-Net Software; cross-data source analysis.; and raw intelligence reporting. Intelligence products/assessments were created for immediate dissemination as well as supportive data for criminal court cases.