Associate
Analysis・Customer Service・IT・QA・ReportingAssisted tax professionals to reach or exceed their clients expectations and goals.Examined and evaluated difficult issues and suspected bugs, replicated and reported true defects to analysts and programmers. Completed pre-launch quality assurance testing and reporting for tax and accounting software.Interpreted, analyzed and clarified IRS publications and tax law in support of software guidance and limitations.Setup P2P and NWclient local area network (LAN), onboarded hosted clients through Citrix solutions.Developed, coordinated and administered training materials and projects for both new hires and veterans.