The Light to All Foundation is a 501(c)(3) nonprofit organization dedicated to bringing essential comfort and safety to those in need. We are driven by our faith in Christ and believe in the power of compassionate service to bring light to all people, regardless of background.

Global System Administration of Azure Active Directory environmentAutomate tasks with PowershellNew user creation and permissionsSSO integration with other software servicesEnterprise application and API registrations for 3rd party applicationsLicense monitoring and distribution in many platforms (Adobe, Microsoft, Zoom, DUO)Application packaging and deploymentGeneral product ownership for 3rd party applications (i360, Leap, Fluix)Engagment with other departments to determine areas of improvement and efficiency implementations

• Act as a product subject-matter expert (SME) for major supported software (AWS Workspaces, Bomgar Administration, ServiceNow Queue Manager, SCCM configuration management)• Provide dedicated onsite support or remote office support as needed.• Installation, maintenance, diagnosis, and repair of vendor products (IMAC services, Dell, HP, Lenovo, Apple)• Hardware and operating systems troubleshooting support (Windows, MacOS, Laptop/Desktop)• Software support from key vendors (Microsoft, Adobe, etc.)• Ensure the proper team (Server, Network, Telecom, and Messaging) is aware of and acting on any problem causing deskside issues• Adherence to established Company-IT support processes and service procedures (ITIL, ServiceNow, SLA)• Ensure Company-IT policies are being followed on supported devices• Responsible for asset and inventory tracking for all Company/Client equipment on site• Ensure customer satisfaction by advising customers of configuration and environmental factors which may impact product and system performance• Responsible for issue tracking and resolution of tickets within the client SLA. Must manage ticket workflow and obtain/maintain high client satisfaction Ratings• Participate in corporate projects as assigned and assist other towers such as Networking with onsite installations of server equipment (SCCM Distribution Point, UPS replacements)• Act as liaison to the IT organization

• Transcription server build, image, deploy (MS Server 2012, 2016)• Heavy SQL query and reporting• Database management (MSSMS, ActiveDirectory)• General transcriptionist desktop support (Windows 7, Windows 10)

• Training and support of multiple device platforms (Windows 7, Windows 8, Android OS, iOS)• Assist team in launching new field technician software and tablet devices• Heavy travel to multiple office locations to train and support roll out of new platform• Act as liaison between field technicians and IT management to relay concerns and issues