Michael Friedlander Email & Phone Number

Roswell, Ga, Us

Roswell, Georgia, Us

Dr. Roof is Atlanta's #1 Roofing contractor. Dr. Roof services more than 3000 customers annually and achieves the highest rankings for service, quality workmanship, and customer satisfaction. Business Operations• Responsible for the overall day-to-day running of the business.• Tracking and management of key performance metrics and associated business process improvements to achieve targets.• Ongoing coaching of management staff and employees.Finance & Bookkeeping• In charge of the finance and bookkeeping department - in compliance with GAAP. Manage staff and work with accountants.• Monthly financial close and associated lender reporting.• Prepare quarterly board reports and presentations. • Develop annual budget, including departmental revenues and expenses (marketing, human resources, COGS, overhead).• Manage annual audit with external accounting firm.Marketing• Design comprehensive marketing plans to achieve growth targets.• Manage marketing programs and strategies including PPC, SEO, Radio, Print, Billboards, Online Display, Remarketing, & social media.• Track ROI of each marketing channel and work with marketing vendors on an ongoing basis to pivot campaigns as needed.Customer Service• Build customer experience success by training call center, sales, and management team members.• Handle customer dispute resolution and points of conflict.• Manage call center and associated metrics such as: time to answer, abandoned calls, voicemails, call length and lead source tracking. Human Resources• Handle all aspects of HR, including onboarding, design and implementation of company HR policies, payroll, employee disputes, employee morale programs and IT.Compliance• Responsible for business' compliance with local municipalities, insurance, tax, and labor authorities, and legal functions.

I founded and operated KidzTran while attending university full time. The objective of the business was to remove distance, time, and stress as barriers to the students attending the schools of their choice. I established a transportation network to transit passengers from their homes in the suburbs to their schools located in central Atlanta. I purchased and operated three buses, transporting 50+ children to three schools on a daily basis.

Business Management, Management

Mbaa, Aviation Management

High School/Secondary Diplomas And Certificates