Michael Frissore Email & Phone Number

South Bend, In, Us

South Bend-Mishawaka Region

South Bend, Indiana Area

- Talented and passionate Product / Account Executive who exceeded all objectives, achieving 100% growth during a 4 year period.- Track record of retaining customer contracts at the rate of 80% year over year for a minimum of 4 years. This was done for many businesses using Billboards across 4 counties. - By understanding the need for Billboards to provide hands on and focused advertisement, identifying the perfect potential customers was made easier, saving over 20 hours a week with inefficient prospecting- Was an integral part of the leadership team to reach the highest record revenue of over $15 Million for the company.- Took an initiative to promote the product and diversify in the market to meet the needs of the consumers. Utilized both primary and secondary research to understand the needs of various industries and went to market with billboard campaigns that would solve those needs.- By understanding my products and customers, inventory was maintained through Optimal Demand Forecast, efficient supply chain, and FIFO Approach to increase efficiency and reduce costs.

State College, Pennsylvania Area

- Driven and compassionate Director who oversaw 10 Sales staff saving the organization over 70% of time and money. Increased customer service, and profit for year over year by 10%.- Created a 3 year Product Roadmap based on the market needs and Profit Planning.Supported the Sales staff to meet the strategic initiatives set by the organization and set a team record for ticket revenue with over $750,000 during my first year as a Director.- Managed the departmental budget while achieving the organizational objectives on track, under budget and produce profits of over 10% year over year- Provided and implemented a strategic solution saving the organization over 70% of time and money which resulting in a 25% increase in new leads; allowing the employees to focus on building consumer relationships.- Managed and coached overall 10 sales staff in accomplishing team revenue goals.- Managed contract negotiations, business application research, and service relationships with over 1500 accounts.- Co-Created the design of the tickets and marketing materials with the marketing and IT departments.- Coached account executives to help them meet and exceed set personal goals and challenges to grow within their careers.- Developed and implemented training strategies to continue account executive skill growth.- Revamp a quarterly retrospective on consumer service to improve customer service throughout the year.- Worked with executive leadership and marketing teams to understand customer pain-points and translate them into actionable user stories for the Account Executives.

- An Empathetic Leader and an active Sales Manager focused on developing and establishing new revenue generating programs, promotions and develop the sales team.- Take an initiative to be the empathetic leader in the organization that the team needed to support personal and professional growth of my colleagues.- Drove a positive performance in sales with increasing customer growth and customer service by meeting the Consumer Requirement and building relationships through managing events increasing annual sales by 5%.- Concourse Supervisor- Oversee concourse staff; ensure ushers are performing all essential job responsibilities.

- Recognized as the Top grossing Account Executive of all sales goals, achieving 132% growth in ticket sales for the team over a 3-year period.- Identified and established potential revenue generating season ticket holder relationships, and group outing events.- Established relationships with companies and trained sales representatives to close deals increasing sales by 40% in recurring annual revenue.- Orchestrated successful reviews of the consumer requirements with the marketing team to penetrate market territory by 10%.

A Junior Sales associate who was not afraid to employ any means necessary to achieve my business development goals including (but not limited to) making phone calls, sending emails, sourcing my network and making the ever-important in person visits. I consistently strove to meet and exceed all assigned sales goals.• Ticket Sales (individual and group); generated revenue thru development and retention of existing ticket holders and the prospecting of new accounts.• Contacted perspective customers thru community appearances, follow thru and community relationships. Provided outstanding customer service.• Box Office sales- meet and exceeded projected goals by cold calling, networking, field appearances, and appointment setting.

• Pro shop sales support, ensuring customers found and purchased the appropriate equipment.• Scheduled lessons and appointments (computerized scheduling manager). • Sold and maintained current and lapsing memberships. • Ensured that members and Extra Innings fall/winter baseball team(s) were kept informed of Extra Innings events/games/schedule.