My approach to business is simple — understand client expectations and deliver on these expectations with precision. If your counterpart does not feel heard, how will they ever trust that they will get what they want?My career in client-focused and technical development industries spans over 20 years. My passion for partnerships, regulatory compliance and product certification began through my experience in senior and management-level positions, and it developed into my area of expertise. My team and I work closely to deliver on client expectations by utilizing this expertise, understanding client-specific needs and providing specialized solutions. Most recently, my passion has evolved to include overlaying human personas with industry personas and developing a matrix that facilitates open dialogue in all forms of partnership.Other areas of expertise include: testing and certification, revenue growth, managing country-specific, regional and global key account teams, cross-divisional team management and service integration, and global expansion strategy implementation. Highlights: - Created unique human and industry personas matrix and engagement tool- Developed and implemented materials library solution to enhance regulatory compliance declarations- Restricted substances (PFAS, TSCA, REACH, RoHS, Packaging, Prop 65, Custom Lists)- Ethical sourcing (Conflict Minerals, Anti-Human Trafficking, ESG)- Direct experience with most international safety standards (IEC, EN, UL, CSA, ATEX, IECEx)- Diverse client/internal program management- Service agreement review, negotiation and implementation (PSA, MSA, SLA)- Technical service development- Seminar coordination and delivery- Extensive experience working internationally - Holds dual citizenship in Canada and Europe