MY CONVICTIONSuccess is the result of open-mindedness, teamwork, and customer focus.MY ATTITUDEAs General Manager, I continuously strive for improvements in organisational performance: Are our processes stable, efficient and customer-focused? Has all relevant information been taken into account? What have we overlooked? Working on these questions together with the team, partners, and customers while creating a stable environment is my job as a leader and manager.As a customer-oriented Head of Sales, I am constantly looking for new business opportunities: new customers, new target groups and new business with partners contribute significantly to market success, as do new product applications and improvements. I also make it a priority to provide my customers with an outstanding service experience and to build long-lasting customer relationships.As a passionate People Manager, I believe that every colleague deserves to have a great workplace. For me, transparency and respect form the basis of team spirit, diversity the basis for successful teamwork and involvement the basis for job satisfaction. As a manager, I create the framework in which these values can flourish.MY WAY OF WORKINGJust as important as the what is the how: how do I do my job? By leading by example, being fair and respectful and applying a portion of humor where necessary.MY PROJECTS (SELECTION)+ Integration of BCC Corporate into AirPlus International after the company merger.+ 3 product migrations, including the re-contracting of all customers+ Restructuring of teams+ Development and implementation of a cross-divisional strategy approach+ Development and implementation of customer value based communicationKey words: account management – B2B – budget planning – business contingency – business development – contract negotiation – controlling – CRM – credit cards – customer centricity – customer retention – general management – key account management – marketing – mergers & acquisition – operations – payment – process optimization – post merger integration – profit & loss – project management – sales management – solution selling – strategic planning – strategy