Michael Fulks Email and Phone Number

As a Field Operations Manager at Pilot Catastrophe Services, my tenure has seen me successfully oversee operations for two major hurricanes, Pilot-Hurricane Delta and Hurricane Ida. This vast-scale management required the meticulous coordination of diverse facets, including the onboarding, compliance, and primary training for our new hires.My main area of expertise lies in operations management; however, my responsibilities did not extend to directly dealing with liability or casualty… Show more As a Field Operations Manager at Pilot Catastrophe Services, my tenure has seen me successfully oversee operations for two major hurricanes, Pilot-Hurricane Delta and Hurricane Ida. This vast-scale management required the meticulous coordination of diverse facets, including the onboarding, compliance, and primary training for our new hires.My main area of expertise lies in operations management; however, my responsibilities did not extend to directly dealing with liability or casualty matters. As a certified professional with 24 licenses, I offer a thorough understanding of the field and a consistent history of high-performing results.Each year, I have competently managed multiple events with varying scales, from intimate gatherings of 25 to large-scale meetings with over 200 participants. I have successfully organized and executed 4 events with more than 50 participants, 3 events surpassing 100, and 1 grand event with over 200 attendees.At the height of Pilot-Hurricane Delta and Hurricane Ida operations, I skillfully managed and directed a robust team of over 200 employees. For smaller events consisting of 15 or fewer participants, I personally conducted training sessions. I have ensured 100% compliance amongst all new hires, assuring strict adherence to our company policies and procedures.Throughout my career, I've secured 23 additional licenses to further develop my professional qualifications and deepen my field expertise. During the peak of Hurricane Ida, I led a team of over 100 employees, effectively allocating resources and facilitating efficient operations.My leadership extended across multiple locations where I was responsible for coordinating logistics and resources for on-site teams in five affected regions. Show less

Overall, my tenure as Site Manager at Eberl Claim Service was marked by a steadfast commitment to excellence, efficiency, and client satisfaction. I played a pivotal role in overseeing claim operations, particularly during significant events like Hurricane Matthew. My responsibilities encompassed various aspects of claim management, from onboarding adjusters to the day-to-day coordination of operations.A crucial part of my role involved implementing daily training initiatives to enhance… Show more Overall, my tenure as Site Manager at Eberl Claim Service was marked by a steadfast commitment to excellence, efficiency, and client satisfaction. I played a pivotal role in overseeing claim operations, particularly during significant events like Hurricane Matthew. My responsibilities encompassed various aspects of claim management, from onboarding adjusters to the day-to-day coordination of operations.A crucial part of my role involved implementing daily training initiatives to enhance the team's capabilities. I actively focused on optimizing workflows, continually adapting and refining processes to enhance efficiency and streamline operations.Notably, I successfully orchestrated the claim operations during Hurricane Matthew, skillfully managing a team of over 130 individuals. In this capacity, I efficiently coordinated daily activities across five distinct departments, ensuring seamless claim processing for our clients.Moreover, my expertise in resource allocation was evident during catastrophic events, where I effectively served up to 3000+ clients per event while maintaining a high standard of service.On an annual basis, I oversaw the processing and resolution of more than 5000 claims, ensuring their prompt and accurate settlement.As a leader, I facilitated strategic meetings with executive leadership and a team of 10+ senior adjusters. In these meetings, I actively drove key initiatives and decisions, fostering a collaborative and results-driven environment. Show less

My expertise covers a diverse range of claims, including Large Loss, Commercial, Flood, Mold, Hail, and Wind. With a strong focus on Flood and Large Loss adjustments, I have gained valuable in-office experience. My skill in evaluating, analyzing, and resolving complex claims has made me an indispensable asset to the team, consistently delivering exceptional service to our clients.Throughout my tenure, I efficiently managed flood and large loss claims, demonstrating a deep understanding… Show more My expertise covers a diverse range of claims, including Large Loss, Commercial, Flood, Mold, Hail, and Wind. With a strong focus on Flood and Large Loss adjustments, I have gained valuable in-office experience. My skill in evaluating, analyzing, and resolving complex claims has made me an indispensable asset to the team, consistently delivering exceptional service to our clients.Throughout my tenure, I efficiently managed flood and large loss claims, demonstrating a deep understanding of various claim categories such as Large Loss, Commercial, Flood, Mold, Hail, and Wind. Notably, I achieved an impressive claim resolution rate of 95% while maintaining high client satisfaction as an in-office Flood and Large Loss Adjuster.Collaborating with a team of 20+ adjusters, I actively shared knowledge and best practices to enhance overall performance. Additionally, I successfully processed high-value claims, some exceeding $1 million in individual claim amounts.Another significant aspect of my role involved training 50+ new hires annually, imparting valuable industry knowledge and adjustment techniques to help them excel in their roles. Show less

Responsible for all aspects of the business. I handled daily operations, managed payroll, drove sales, and ensured quality control. With a strong focus on delivering exceptional service, I always made sure that our offerings met the highest standards. This role required me to wear many hats and develop a wide range of skills, strengthening my versatility and leadership capabilities.