Michael Fullan Email & Phone Number

Seattle, Washington, Us

-Lead technical project delivery and oversee all aspects from initial scoping and feature definition through development and transition back to client teams. Engagements range from single scrum teams to complex, multi-pod programs across capabilities such as modern web, cloud modernization (AWS, Azure, GCP), data engineering, data visualization and AI/ML. Responsible for projects with budgets between up to $3 million annually.-Develop program roadmaps to address functionality of the most strategic importance first while defining implementation plans for ongoing feature development work.-Coach and train client team members on agile principles to ensure successful transition upon completion of defined scope.-Trusted advisor for client stakeholders, ranging from product managers to C-level executives, serving as functional authority and liaison between business and engineering teams. Responsible for risk mitigation of scope, schedule, team resources and budget.-People leader supporting 20+ individual contributors, guiding career and personal growth through coaching, mentoring and goal setting.

Seattle, Washington, Us

Seattle, Washington, Us

Seattle, Wa, Us

Responsible for designing and delivering functional software solutions for an enterprise CRM and TPM platform (both desktop and mobile) in an Agile development environment; manage resources from cross-functional teams to ensure work is delivered on time and to specification; monitor development progress throughout each sprint to identify and remove impediments.-Defined 3+ year strategic roadmap of capabilities designed to elevate business customers with practical and technology solutions. Developed technical functionality through user-centered design principals to provide the most impactful end-user experience. -Review and prioritize planned work with business stakeholders on a daily basis, ensuring impactful functionality and capabilities are delivered first. Recommend solutions to business owners based on business value vs. technical complexity, striking balance to provide the most value.-Define and coordinate work for team of five systems analysts across 3-5 concurrent projects; develop and elevate analysts through ongoing formal and informal feedback and coaching.

Reston, Va, Us

Release Manager (April 2011 - September 2013)-Release Manager in an Agile development environment on the Chapter 33 project for the Department of Veterans Affairs; responsible for development and management of the entire schedule for each release; socialize all scheduled releases with key project stakeholders to ensure each addresses required milestones-Orchestrate release scoping, planning, testing and deployment for each release; manage deployment weekend activities and communicate deployment status to the project team-Author all technical and functional release documentation-Monitor and mitigate risks to release schedule to ensure on time delivery of functionality-Develop release burn down charts and report development progress to Department of Veterans Affairs leadership at each sprint review-Lead release retrospective meetings; incorporate feedback as part of continuous process improvement-Mentor new project team members on Agile processes and best practices-Key contributor and writer of technical approach specifications for winning contract proposals exceeding $60 million; documents detailed experience and methodologies used to meet all proposal objectives====================================================Requirements Analyst (March 2009 - April 2011)-Elicited, analyzed and prioritized business requirements for the Chapter 33 project for the Department of Veterans Affairs; translated requirements into functional and technical specifications-Documented processes and requirements in the form of business rules, use cases, business process models, user interface sketches and screen flows-Recommended solutions based on analysis of customer needs-Provided project management support within development team-ScrumMaster - led daily scrum development calls; managed feature and task listing from creation through completion-Acted as Product Owner - prioritized user stories for each sprint and all releases

Charleston, Sc, Us

-Defined corporate-wide standards for data transfer, exception reporting, data synchronization and data integration; established road map for enhancements to automated data file processing; analyzed and evaluated current data transfer and conversion processes for redesign potential to improve efficiency and throughput-Captured business requirements and designed functional software solutions-Provided project management support during feature development; identified and mitigated risks to development schedule-Worked directly with Vice President of Product Management and Vice President of Technology to define company-wide solutions-Designed standard file specifications for electronic exchange of health insurance benefit information in both fixed-width text and XML formats-New standards decreased development and implementation time of outbound data transfer maps by 60%-Defined and documented corporate-wide standards for data synchronization and reconciliation; subject matter expert for both data synchronization and data integration

Charleston, Sc, Us

-Promoted to Team Lead in June 2006-Migrated, manipulated, cleaned and analyzed client data to match predetermined requirements in order to load into database-Configured clients’ groups with command line tools and SQL statements; loaded client data into company’s database and application through in-house Java command line driven tools-Verified data accuracy through previously written and ad hoc SQL queries; updated data through SQL statements on an as needed basis; provided exception reports as necessary-Worked closely with Implementation and Account Consultants to improve the efficiency of the data load process=======================================================================Import Services Manager (December 2006 – June 2007)-Managed daily operations for team of 6 associates; responsible for hiring and conducting annual reviews; represented department in project planning and client discovery meetings; prioritized departmental tasks to align with corporate goals-Worked with engineering teams to diagnose and resolve problems with data loading and manipulation tools; determined areas for process improvement and provided necessary requirements to streamline data load process; assisted with testing new features and improvements to current tool sets-Established and maintained documentation for current process workflow; updated with new procedures and tools as necessary-Provided weekly and monthly reports to Director of Client Services through an internal Access database

Marriottsville, Maryland, Us

Provided Level II Help Desk support for issues escalated from Level I Help Desk resources; performed quality assurance on issues logged by Help Desk Technicians; answered incoming calls as necessaryFunctioned as HEAT Database Administrator-Routinely updated forms and edited SQL database tables -Maintained security for over 200 networked users-Provided installation, training and education for new users of HEAT-Created automatic tasks to improve and streamline software functionality-Performed statistical reporting with Crystal Reports on results of issues logged by Help Desk; analyzed results and initiated steps to remedy potential problem areas; participated in managerial meetings to outline future departmental and organizational direction and goals

Mba, Business

Bba, Information Technology