Michael G. Diaz Rivera Email & Phone Number

San Juan, Puerto Rico

• Technical support on SMTE+, organization of data related to contracts, routes, students, and invoices.
• Monitoring and verifying compliance with the agreed public policies for the transportation service in both educational regions and municipalities that provide the service.
• Collaborate on office budget and resource allocation effectively.
• Collaborates with the director in the planning, coordination and direction of the operational and administrative processes that are generated in the office.
• Maintain fluid and effective communication with the involved government agencies and constituents.
• Writes letters and memos at the request of the director.Identifies and mitigates risks associated with the school transportation service.

San Juan, Puerto Rico

• Consulting at Educational Department of Puerto Rico in Transportation Division.
• Technical support on SMTE+, organization of data related to contracts, routes, students, and invoices.
• Implemented practices and procedures to reduce expenditure and increase savings.
• Analyzed problematic areas to provide recommendations and solutions.

Catano, Puerto Rico

• Managing and monitoring dealer bank's day to day liquidity.
• Reviews monthly journal entries and accruals
• Reviews monthly interest expense and accruals.
• Cooperated with senior leaders to create operating budgets and initiate financial planning.

Bayamón, Puerto Rico

• Responsible for managing daily operations.
• Managed property financial records by collecting rent from 182 tenants and reconciling monthly accounts payable and receivable.
• To deal with conflicts that pertain to community rules.
• Monitor performance of condominium employees such as maintenance and resident gardener.

San Juan, Puerto Rico

• Answered over 200 calls per shift to meet fast-paced call center demands.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Improved operations through consistent hard work and dedication.

San Juan, Puerto Rico

• Helped around 50 customers per shift to complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Master Of Business Administration - Mba, Finance

Master Of Business Administration - Mba, Accounting

Bachelor'S Degree, Finance And Economics