Michael G. Diaz Rivera Email & Phone Number

San Juan, Puerto Rico

•Technical support on SMTE+, organization of data related to contracts, routes, students, and invoices.•Monitoring and verifying compliance with the agreed public policies for the transportation service in both educational regions and municipalities that provide the service.•Collaborate on office budget and resource allocation effectively.•Collaborates with the director in the planning, coordination and direction of the operational and administrative processes that are generated in the office.•Maintain fluid and effective communication with the involved government agencies and constituents.•Writes letters and memos at the request of the director.Identifies and mitigates risks associated with the school transportation service.•Representation of the transportation office in required internal and external meetings andactivities.

San Juan, Puerto Rico

• Consulting at Educational Department of Puerto Rico in Transportation Division. • Technical support on SMTE+, organization of data related to contracts, routes, students, and invoices.• Implemented practices and procedures to reduce expenditure and increase savings.• Analyzed problematic areas to provide recommendations and solutions.

Catano, Puerto Rico

• Managing and monitoring dealer bank's day to day liquidity.• Reviews monthly journal entries and accruals• Reviews monthly interest expense and accruals.• Cooperated with senior leaders to create operating budgets and initiate financial planning.

Bayamón, Puerto Rico

• Responsible for managing daily operations.• Managed property financial records by collecting rent from 182 tenants and reconciling monthly accounts payable and receivable.• To deal with conflicts that pertain to community rules.• Monitor performance of condominium employees such as maintenance and resident gardener.

San Juan, Puerto Rico

• Answered over 200 calls per shift to meet fast-paced call center demands.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Adhered to company policies and scripts to consistently achieve call-time and quality standards.• Improved operations through consistent hard work and dedication.

San Juan, Puerto Rico

• Helped around 50 customers per shift to complete purchases, locate items and join reward programs.• Answered questions about store policies and addressed customer concerns.• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Master Of Business Administration - Mba, Finance

Master Of Business Administration - Mba, Accounting

Bachelor'S Degree, Finance And Economics