Mike Dove Email & Phone Number

Strategically tactical and highly accomplished Customer Engagement, Technology, and Operations Executive in the travel management industry with a solid history building sustainable high-trust relationships, strategies, and programs to enhance company and client organizations across the globe. Specialty in strategic planning and execution to optimize maximum value technology that drives innovation and enriches customer’s booking and reporting experience within highly regulated and global industries. Uses data analytics and data visualization to create an actionable and competitive advantage for companies. Highly influential thought leader and change agent with demonstrated success gaining user buy-in from all levels of stakeholders within company and client organizations. Takes initiative evolving core processes to reduce expenditures while building customer-centered cultures through smoothing seams in the customer and associate journey by deeply understanding needs, expectations, and requirements. SAP Concur Travel| Concur Expense | Compleat Concur Trip Approval | Concur Triplink  Leadership | Team Building | Motivational Business Planning | Analytical  Revenue Growth | Profitability Adaptable | Flexible | Self-Starter | Disciplined Change Agent Management Forecasting | Budgeting Salesforce | SharePoint Customer & Associate Journey Mapping Relationship Building  Customer Satisfaction | Customer Training Cross-Functional Team Collaboration Sabre, Travelport, and Amadeus GDS  Strategic Initiatives Financial Analysis | Planning | Reporting Business Development SaaS Data Analytics Planview Project Management Application

Listed skills include Business Travel, Sabre, Travel Management, Call Centers, and 25 others.

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  University Of Phoenix

  Business Administration