Directed Sales, Operations and P&L for 9 specialty retail stores. Developed staff at all levels to create a succession plan and bench for future roles. Led deployment and training of new POS system. Managed supply chain for $53M revenue. Negotiated and set pricing structure. Developed and implemented core assortment plan and monthly in-store promotions. Created and sourced proprietary and private label product. Attended trade shows.• Established a sales-driven and expense conscious region… Show more Directed Sales, Operations and P&L for 9 specialty retail stores. Developed staff at all levels to create a succession plan and bench for future roles. Led deployment and training of new POS system. Managed supply chain for $53M revenue. Negotiated and set pricing structure. Developed and implemented core assortment plan and monthly in-store promotions. Created and sourced proprietary and private label product. Attended trade shows.• Established a sales-driven and expense conscious region through selection and development of key store personnel while exploring opportunities for career advancement.• Extended inventory turns by 25% through collaboration with merchandising team managers.• Partnered with IT team to identify POS process improvements, enhanced customer experiences and introduce new advanced POS software across business increasing cashier efficiency by 30%.• Attained lowest shrink rate in company and sustained shrink at or below industry standard throughout entire tenure resulting in $100K annual savings.• Reached >7% turnover, lowest in company, through mentoring, training and compliance of operating procedures while redirecting HR resources to staff development.• Engineered and implemented new training programs enhancing employee efficiency and sales 14% on average per quarter. Show less

Led 16 specialty retail stores including store managers and staff, Project Manager, Sales and Promotion Manager, Purchasing Manager and Training Manager. Directed Sales, Marketing, Operations, HR, and New Store Acquisitions. Integrated new teams through acquisitions. Recruited and trained new teams for expansion stores. Hosted bi-annual sales meetings to present quarterly reports, identify trends and estimate future performance.• Formulated transition teams and coordinated planning of 2… Show more Led 16 specialty retail stores including store managers and staff, Project Manager, Sales and Promotion Manager, Purchasing Manager and Training Manager. Directed Sales, Marketing, Operations, HR, and New Store Acquisitions. Integrated new teams through acquisitions. Recruited and trained new teams for expansion stores. Hosted bi-annual sales meetings to present quarterly reports, identify trends and estimate future performance.• Formulated transition teams and coordinated planning of 2 acquisitions resulting in addition of 6 locations with over 40 new staff members.• Spearheaded lease negotiations, design, $2M renovation and grand opening of the new build flagship location with $5M annual sales.• Organized, design, build and opening of 2 ground-up locations.• Attained top line sales and surpassed sales targets year over year while retaining over 75% staff engagement and 90% staff retention.• Negotiated multi-year service contracts resulting in 24x7 support, guaranteed service response time and fixed contract rates over term.• Established, presented, and administered new sales training development program, boosting sales 12% and enabling new employees to become more efficient at a faster pace. Show less

Managed a staff of over 50 in a busy specialty retail environment with focus on customer satisfaction. Controlled and monitored $2M budget, $7M annual sales and profit and loss performance.• Organized all store operations and enriched performance by ensuring all employees understood roles and focused on surpassing goals resulting in fewer staff turnover.• Coached and mentored staff to maximum performance and established progression plan to surpass company targets by 5%… Show more Managed a staff of over 50 in a busy specialty retail environment with focus on customer satisfaction. Controlled and monitored $2M budget, $7M annual sales and profit and loss performance.• Organized all store operations and enriched performance by ensuring all employees understood roles and focused on surpassing goals resulting in fewer staff turnover.• Coached and mentored staff to maximum performance and established progression plan to surpass company targets by 5% annually.• Grew top line sales and exceeded sales targets year over year while maintaining a high percentage of staff engagement.• Cultivated a loyal following of customers through exception customer caring, service and invitational customer events boosting repeat business by 30% and event attendance by over 100%.• Increased sales 11% by introducing and executing bi-monthly promotions and sales contests.• Developed and performed staff training in customer service, sales, and compliance to all legal, safety and FDA requirements resulting in zero violations. Show less