As a Universal Agent for Best Buy, my role has me handle all different types of clients. I help with simple tech questions/troubleshooting, diagnosing Repair solutions for products, damage claims, Best Buy account issues, my goal is trying to help my clients in the moment regardless of how complex or simple the problem is. I create a world-class experience for my clients and find solutions to their issues. I also handle escalation reports and work with a team to help find solutions to all our… Show more As a Universal Agent for Best Buy, my role has me handle all different types of clients. I help with simple tech questions/troubleshooting, diagnosing Repair solutions for products, damage claims, Best Buy account issues, my goal is trying to help my clients in the moment regardless of how complex or simple the problem is. I create a world-class experience for my clients and find solutions to their issues. I also handle escalation reports and work with a team to help find solutions to all our client's needs. Show less

I was my team's smart home expert for home entertainment, training of sales, and customer experience. I helped promote and drive sales for smart home products and Best Buy through world-class customer service and interaction with my team through training and up-to-date knowledge on all things smart home and networking.

I oversaw Samsung for home entertainment, training of sales, and customer experience for my team and myself. I helped promote and drive sales for Samsung and Best Buy through world-class customer service and interaction with my team through training. I also help keep my team motivated and hard-working and show them how to have fun while being the best that they can be.

My role was to learn and stay up to date on all things related to transportation, supplies, hazmat, as well as maintain goods and weapons training. Part of this role was also building on my leadership skills and learning to work in a fast pace environment and how to make quick and accurate judgment calls.