Michael Galey

Michael Galey Email and Phone Number

Universal Agent for Best Buy Tech Support and Geek Squad repair. @ Best Buy
Ames, IA, US
Michael Galey's Location
Ames, Iowa, United States, United States
About Michael Galey

Every day, I work with clients from all walks of life, helping them solve problems and showing them what is possible.As a Universal Agent for Best Buy, with a focus on client problem solving, my job ensures that I help my clients through any issue no matter how small or complex. These can range from simple store, or account questions to repair claims, product diagnosing, and client fraud to working with the client through complex problems. My team and I stay updated on the latest trends and changes to our job and roles so that we can remain the face of the company in all aspects of customer relations and provide them the experience they deserve. My military career has also helped me grow in my leadership skills, as well as have pride in myself and being a part of a team. I just love to help people and there is no greater honor than serving my country.When I get to hear a customer/client say thank you and they are happy to be a Best Buy customer, or a stranger tell me they are thankful for my service, there is no greater feeling than knowing you helped make someone's day better for it.

Michael Galey's Current Company Details
Best Buy

Best Buy

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Universal Agent for Best Buy Tech Support and Geek Squad repair.
Ames, IA, US
Website:
bestbuy.com
Employees:
71490
Michael Galey Work Experience Details
  • Best Buy
    Universal Agent For Best Buy Tech Support And Geek Squad Repair.
    Best Buy
    Ames, Ia, Us
  • Best Buy
    Universal Agent For Best Buy Tech Support/Geek Squad Repair.
    Best Buy Oct 2020 - Present
    United States
    As a Universal Agent for Best Buy, my role has me handle all different types of clients. I help with simple tech questions/troubleshooting, diagnosing Repair solutions for products, damage claims, Best Buy account issues, my goal is trying to help my clients in the moment regardless of how complex or simple the problem is. I create a world-class experience for my clients and find solutions to their issues. I also handle escalation reports and work with a team to help find solutions to all our… Show more As a Universal Agent for Best Buy, my role has me handle all different types of clients. I help with simple tech questions/troubleshooting, diagnosing Repair solutions for products, damage claims, Best Buy account issues, my goal is trying to help my clients in the moment regardless of how complex or simple the problem is. I create a world-class experience for my clients and find solutions to their issues. I also handle escalation reports and work with a team to help find solutions to all our client's needs. Show less
  • Best Buy
    Smart Home Expert
    Best Buy Jul 2017 - Oct 2020
    United States
    I was my team's smart home expert for home entertainment, training of sales, and customer experience. I helped promote and drive sales for smart home products and Best Buy through world-class customer service and interaction with my team through training and up-to-date knowledge on all things smart home and networking.
  • Best Buy
    Samsung Expert
    Best Buy Jul 2014 - Jul 2017
    United States
    I oversaw Samsung for home entertainment, training of sales, and customer experience for my team and myself. I helped promote and drive sales for Samsung and Best Buy through world-class customer service and interaction with my team through training. I also help keep my team motivated and hard-working and show them how to have fun while being the best that they can be.
  • Us Army
    88Mike Rank-E4
    Us Army Dec 2006 - Apr 2014
    Danville Il
    My role was to learn and stay up to date on all things related to transportation, supplies, hazmat, as well as maintain goods and weapons training. Part of this role was also building on my leadership skills and learning to work in a fast pace environment and how to make quick and accurate judgment calls.

Michael Galey Education Details

Frequently Asked Questions about Michael Galey

What company does Michael Galey work for?

Michael Galey works for Best Buy

What is Michael Galey's role at the current company?

Michael Galey's current role is Universal Agent for Best Buy Tech Support and Geek Squad repair..

What schools did Michael Galey attend?

Michael Galey attended Strayer University, Maine High School.

Who are Michael Galey's colleagues?

Michael Galey's colleagues are Latoya Oates, Hannah Tran, Kristina Shepp, Agata Jank, Yasin Erdoğan, Brandon Laufenberg, Saoirse H..

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