Michael Gallardo Email & Phone Number

Davis, Ca, Us

-Conducted Learning Needs Assessments (LNAs) and collaborated with Training Content Owners (TCOs) to identify if training content for various IT systems met transition requirements or if newly WBT development should take place before divestment.-Encouraged SMEs to participate in a modified SAM1 lean approach where learning content was evaluated and written by the appropriate stakeholders while in tandem being designed in Articulate Storyline 360; design feedback was implemented through working meetings while more involved changes would be developed further and approved later via Review 360.

Alameda, California, Us

-Partnered closely with SMEs to thematically convert Quality Assurance GXP PowerPoint slides and technical materials into (WBT) eLearning modules and provided consultation for the analysis, design, development, implementation, and evaluation (A.D.D.I.E.) of the delivered training project; presented, coordinated, and updated stakeholders on best learning solutions. -Designed and developed eLearning modules for Clinical Drug Development, Complaint Handling, Adverse Events, and Reporting Safety Data training using photoshop, video/audio editors, online magazine templates, animation, and other media.-Created custom interactives and attention grabbers such as a crossword puzzle assessment, a virtual escape room, a “Jeopardy” parody assessment, trained WellSaid Labs AI voice narration, and PowToons Animations.-Igloo Software design guru responsible for creating branded multi-departmental intranet page layouts using a blend of native web-builder tools, PowerPoint, and photoshop to create custom radio buttons, page banners, meet the team profiles, etc.-Created RPA (Robotic Process Animation) driven navigational aids using WalkMe Digital Adoption software to guide Veeva System super users step by step through workflows and generate desired interactions (ie: fill a form field with specific data).-Provided consultation on best Veeva UI navigation solutions such as using WalkMe pop-up tool and Articulate 360 video export to create animated navigational aid videos that play in areas where RPA element detection was inconsistent. -Created 4 full sized historical posters for company Pride festival; Communications Officer for updating DEI LGBTQ+ corporate groups intranet page.

Alameda, California, Us

-Created slide based training for Digital Integrity ALCOA - CCEA, Reporting Product Complaints, and Reporting Adverse Events in Articulate Storyline 360.-Provided post launch support by updating slide content, troubleshooting ComplianceWire, user error, training build errors, and direct face to face tech support.-WalkMe Digital Adoption Program guru responsible for building RPA driven navigational aids guiding users through Change Control, CAPA-CI, Deviations, and Complaint processes in Veeva Systems site; detects website elements specific to required calls to action (ie: form field, create Quality Object record).-Provided consultation on best RPA element detection practices and tools to address identified crucial data entry moments where additional nuance is required to ensure all required calls to action are addressed. -Collaborated with BPOs to learn how to navigate and advance Quality Events and Objects in Veeva Systems.-Built formatted multi-departmental intranet using Igloo Software to consistently brand Quality Assurance online presence. Collaborated with BPOs and Senior Management to address CAPA, Change Control, Deviation, Document Control, Training, and Risk Management site needs.

-Designed navigational job aids detailing how to request settings VILT changes, where to refer for classroom scheduling, etc.-Fulfilled LMS ticket requests via to reset passwords, update attendance records, update vILT offerings data.

San Rafael, Ca, Us

-Developed and rolled out New Employee Orientation to onboard new employees either onsite or offsite, providing smooth first day information and resources.-Designed and conducted surveys via Survey Monkey targeting various levels of Leadership on preferred training needs, skill gaps, and learning methods.-Developed an in house training program identifying SMEs to create short form training addressing organizational objectives following corporate guidelines.-Conducted cost-benefit analysis comparing multiple e-learning vendors and live training vendors, content quality, and scope compatibility of their services.-Identified corporate learning and development gaps, analyzing organizational requirements, ensuring training curriculum meets changing organizational needs.

Menlo Park, Ca, Us

-Created custom intranet pages to host user guides, custom navigational aids, and training department announcements.-Maintained CSOD learning object details such as metadata tags, skills, subjects, Interactive Live Training (ILT) scheduling, etc.-Stress tested User Interface (UI) of newly developed Web Based Trainings (WBTs) to ensure positive learner end experience.

San Francisco, Ca, Us

-Lead LMS Admin for San Francisco Service Area, created training assignments and procured departmental completion reports.-Developed procedures and policies on how LMS should be executed to ensure compliance and timely assignment of policies and other training.-Created navigational aids with customized imagery to legibly depict processes across several systems such as our LMS, Intranet, and HR hub.

B.S. In Microbiology, Microbiology, General

A.S. In Industrial Biotech, Biotechnology