☑ Develop and implement IT strategies that align with business objectives, enhancing the reliability and scalability of METUS technology.☑ Oversee daily IT operations, ensuring efficient service delivery and support for on-site and remote employees.☑ Manage software and hardware resources to optimize performance and ensure compliance with security standards and best practices.☑ Lead initiatives to incorporate new and emerging technology trends, driving innovation within the organization.☑ Administer cloud-based and on-premise applications, ensuring robust security and regulatory compliance.☑ Mentor and guide IT team members, fostering professional growth and aligning team objectives with METUS core values.☑ Collaborate with cross-functional teams to drive successful project execution and change management processes.

☑ Managed a team of IT professionals, including two Support Engineers and one System Administrator, to ensure the delivery of efficient IT services.☑ Contributed to technology strategies and initiatives by implementing solutions that advanced digital transformation, strategic growth, sustainability, and regulatory compliance.☑ Sourced and hired talent, established IT systems to support 600 employees, and played a critical role in supporting the offsite data center management while overseeing compliance with corporate-wide information security.☑ Planned and executed IT solutions that addressed unique challenges at the headquarters and nine remote offices.☑ Led the design and implementation of critical business infrastructure applications, including PDQ, ABM, SOTI, and BeyondTrust PAM.☑ Guided the team in developing standard work procedures to establish SLAs aligned with business objectives and continuous improvement principles.☑ Implemented, monitored, and enforced IT-related policies, procedures, and best practices to enhance operational efficiency.☑ Communicated the status of key activities, risks, and issues to IT senior leaders, improving overall preparedness.

☑ Assisted the Analytics team in implementing Project Insight, enhancing data visibility and decision-making capabilities.☑ Collaborated with MIND, Fivetran, Snowflake, dbtLabs, and ThoughtSpot teams to establish necessary network connections and throughput for Project Insight implementation.☑ Supported the Governance team in implementing Data Quality and Data Cataloging systems to ensure data integrity and compliance.☑ Monitored system performance and resolved issues to maintain optimal functionality and user satisfaction.

☑ Performed routine and advanced support for desktops, servers, networks, databases, software, and hardware management.☑ Administered Active Directory user accounts, security groups, distribution groups, file share servers, and permissions to ensure smooth operations.☑ Conducted user auditing to ensure compliance with Security Policy and Procedures and enforce Least Privilege Access.☑ Maintained security standards and contributed to evolving security processes and improvements across the organization.☑ Induced automation for various System Administration functions using Python and PowerShell scripting, reducing man-hour requirements for the support team.☑ Implemented PDQ Inventory and Deployment software to enhance control over domain assets and application availability.☑ Developed and maintained the corporate image used across all domain devices, ensuring brand consistency.☑ Monitored system and network ingress/egress using SolarWinds and PRTG to proactively identify and resolve issues.☑ Assisted management with analysis, requests, and the conversion of new systems and software to support business needs.

☑ Provided technical support for the local office and multiple business units nationwide, ensuring timely issue resolution.☑ Performed routine and advanced support for desktops, servers, networks, databases, software, and hardware management.☑ Administered Active Directory user accounts, security groups, distribution groups, file share servers, and permissions to maintain system integrity.☑ Configured file share servers and managed print and remote access, enhancing operational efficiency.☑ Reviewed event logs to identify and troubleshoot potential system issues proactively.

☑ Managed IT support for nearly 100 companies, providing prompt resolution for technical issues via phone, email, and ticketing system.☑ Implemented and maintained VOIP and SIP systems, including comprehensive phone system setups for corporate clients, enhancing communication efficiency.☑ Established VDI pools using VMware, optimizing resource allocation and reducing hardware costs for multiple businesses.☑ Provided robust support for core applications, including Active Directory, Exchange, and SQL, ensuring seamless operations for users.☑ Resolved network issues (LAN/WAN) remotely, improving uptime and user satisfaction.☑ Maintained thorough documentation of IT procedures, system configurations, and user accounts to support compliance and operational efficiency.