Michael Gamba Email & Phone Number

Monroe, Louisiana , Us

Single point of contact for all customer communications and escalations.Thorough understanding of Monitoring Tools, IT standard operating procedures (SOP), work instructions (WI) and Server support documentation for Network Operations Center (NOC).Rack, stack and cable equipment as needed. Provide training and mentoring to other team members as they progress in mastering their professional skills and as they learn company and industry best practices. Accountable towards business urgency, work in shifts to provide onsite 24x7 coverage to customer, be flexible to work beyond stipulated hours. Analyze and report network and server alerts generated by the monitoring tools (such as SevOne, IP SLA) to the NOC Lead, Network Engineer and Nextgen Domain Operations per escalation matrix. Act as first line of contact for all Trouble Ticket issues, maintain the shift log and deliver the report to customer's distribution list. Create and follow up to change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements.

Norristown, Pa, Us

IT contractor supporting Information Technology systems for customers of Insource. This involves assisting with desktop support, installation, administration, active directory, wireless networking and maintenance of networks, voice systems, computers, servers and peripherals. Able to understand computer hardware and other operating system's function.Familiar with desktop imaging software Familiar with multiple models of desktops and laptops Having experience with help desk tracking systems Having experience with trouble shooting network printers Excellent communication and writing skills Able to install equipment, wiring, machines and software programs Able to work independently and under pressureResponsible for other duties as assigned

Provide complex technical support to a broad range of clients within the financial industry ensuring a smooth-running, effective and timely operation. Responsible for the deployment and support of IT infrastructure systems and application software, database management, network services and data security. Handle all aspects of installation, configuration, repair, maintenance, testing and analysis within a Data Center environment. Research and resolve the full range of technical support issues ensuring systems availability and integrity; demonstrate effective problem diagnosis and resolution efforts. Conduct complex technical investigations and respond to on-going support requests. Ensure that all assigned hosting systems are proactively monitored utilizing Hosting Monitoring systems such as Remedy.Responsible for coordinating service issues and site visits with appropriate vendors, field service organizations and clients.

IT contractor supporting Information Technology systems for all schools of Star Career Academy. This involves assisting with desktop support, installation, administration, active directory, wireless networking and maintenance of networks, voice systems, computers, servers and peripherals.

Wayne, Pa, Us

Provided the full range of technical support to large-scale, reputable clients including Barclay Bank, Fidelity and Brown Brother Harriman.Performed various levels of service from basic to intermediate including equipment set-up, configuration, LAN networking, disaster recovery, pre-testing, post-testing, etc.Handled all facets of desktop support, data communications, maintenance, installation and problem resolution, network testing and recovery efforts.Identified and coordinated complex network test activities while adhering to stringent deadlines. Responsible for providing technical support for up to 1,000 PCs; refreshed and performed complete overhaul of PCs every 3 years.Implemented desktop support, disaster recovery networks and voice communications for customers in accordance with specified requirements including the inter-connectivity and configuration of all network equipment. Conducted conference calls with clients to discuss contract specifications and assess client needs. Responded to technical inquiries and provided information, ensuring timely follow-up quality assurance and continuity of daily operations.Maintained accurate and detailed customized documentation including network test status reports, customer profiles and network diagrams. Trained and mentored new employees.

Us

Installed, examined and troubleshot computer hardware and updated software.Performed hardware and software maintenance duties and other activities.Utilized call tracking system to update, track and shut helpdesk calls.Provided basic application and software guidance to the customers.Configured, installed and maintained network printers.Setup print server and ensured connectivity with end-users.

Dallas, Tx, Us

Installed, maintained and repaired equipment within an assigned territory and ensured continuity of customer operations while achieving high levels of customer satisfaction. Took ownership of customer incidents until the situation was resolved to the customer’s satisfaction and/ or was in compliance with and agreed upon within the Service Level Agreements. Provided Tier II/III work on products and services of high complexity. Products included retail servers, desktop computers and peripherals.Primary services included hardware maintenance, installation, network management, multi-vendor maintenance and software support.Built strong relationships with both internal and external clients.

Atlanta, Georgia, Us

Installed, maintained and repaired computerized equipment within an assigned area for large-scale retail clients including Macy’s, Bergdorf Goodman and Toys R’ Us.Worked with various equipment including retail servers, desktop computers and peripherals. Primary services included hardware maintenance, installation and network management. Provided quality service ensuring continuity of customer operations and optimum levels of client satisfaction. Researched and resolved technical issues in a timely, efficient manner in accordance with Service Level Agreements.

Provided all facets of technical support for new and existing telephone systems and related telecommunications cabling and wiring infrastructure during adds, moves and changes.Performed new system installations including the maintenance of all cable records, station equipment databases and related records required to maintain accurate inventories. Handled the full range of installation, repair, testing, modification and maintenance.

Network Communications Management, Information Technology

Diploma, Electronics Technician

Diploma, General

Diploma