• Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations • Developed IT system specifications after evaluating customer’s nature of work and business volume • Solved clients IT issues – Determined changes, recommended quality software, projected modifications of software, hardware and networking

• Installation, maintenance, update and support of all applications, systems and communications software• Troubleshoot network, systems and applications identifying and correcting malfunctions and other operational issues• Commended by management for quickly resolving issues and ensuring business productivity• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation• Automation and control systems development, System Integration, Field Installation, Start-up and Support• Export in resolving unusual and complex automation system problems (troubleshooting)• Design, Engineering, Implementation & Technical support for PLC, SCADA Systems & Industrial Networking• HMI/SCADA Configuration: AB Panelview, RSViewSE/ME, Wonderware, GE iFix• PLC Programming: Allen Bradley Controllogix,SLC500, Micrologix• Industrial Networks and Communications: Ethernet TCP/IP, RS232, DH485, DH+, Controlnet, Devicenet, Wireless, Fiber Optics, OPC Standard, Modems & Radio Communication

• Developed and implemented Telephone Accounting System (TAS), allowing online customer access to phone bills, and online management of phone bills, reports and customer information• Developed and designed reports and databases to provide customized TAS reports • Created customized reports for telephone billing system using report templates and new databases• Responsible for maintaining IT infrastructure including server hardware, VMware environment, data storage, switching and routing, backups, email, firewall, VPN, mobile devices, VOIP systems, network monitoring, and all Microsoft technologies• Increased security, stability, and recoverability of the corporate network through implementation and ownership of all IT policies including security, backup, disaster recovery planning and compliance

• Well managed the routers, switches, access points, printers and backup server.• Well managed and enhanced Anti-Virus infrastructure and strong knowledge of security concepts, various attacks, exploits methodologies, and technologies• Managed and maintained the security camera system at the High River Airport• Created the backup scripts to handle the heavy data backup process everyday• Computer hardware and software setup and trouble shooting for both office and field systems• Upgraded and implemented computer and network infrastructure• Well managed inventory of equipment, research, price and order new parts and systems• Involved with the upgrading and design of existing and new software and hardware plus documentation

• Experienced in Windows Administration, Active directory, Exchange server• Created database to track orders and calculate target quantities based on demand• Rebuilt network system and upgraded the operation system for all computers and server• Installed, connected and tested new database system for company's multimedia recourse bank• Monitored the daily network traffic and internet usage • Well maintained the switches and the security camera system