Michael Garber Email & Phone Number

Highland Park, IL, US

Greater Chicago Area

Greater Chicago Area

As the Operations Manager, I led the relocation department's efforts to maximize efficiencies by leveraging technology to help grow all business lines within the department. I was also responsible for training the relocation team agents on the latest trends and processes to help them convert more business.

Deerfield, IL

• As a Relocation Director, I directed relocation and real estate experience operations with 500relocation and internet agents including strategy development and execution, and escalation resolution. Some of my key.
• Implemented comprehensive coaching plans, restructured teams, and directed referrals to top agents resulting in an 11% increase in conversions YOY.
• Coordinated customer relationship manager training to advance internet team goals and maintain long- term contact with leads converting to closed transactions over 3-years.
• Provided engaged leadership and coaching to a team of Counselors in partnership with management.

Deerfield, IL

• As a Home Sale Specialist, I developed and implemented growth plans including strategic referral assignments, relationship building with referral sources, and providing quick resolution for escalated situations.
• Selected by relocation Management Company to start a pilot program.
• Grew 3-company business lines by 10%, 11%, and 13% respectively YOY.
• Negotiated offers between listing agents and relocation management companies, verified contract accuracy, and coordinated buyer inspections and closing process for inventory parties.

Deerfield, IL

• As a Relocation Closing Coordinator, I completed accounting activities such as reconciliation of HUD accounting sheets and relocation deal accounting sheets. Some of my key contributions include:
• Served as a Subject Matter Expert for Counselors and Office Administrators answering and researching accounting questions.
• Collaborated with the Closing Department to ensure all parties received correct accurate payment.

• As a Case Manager, I led case management efforts including loan document preparation, auditing, documentation, and staff daily workload tracking. Some of my key contributions include:
• Facilitated the verification and preparation of up to 100 loan documents daily.
• Prepared company for expanded business operations in a new state by collaborating with cross-functional groups to obtain appropriate statute that governed the business.
• Partnered with state officials during annual audits resulting in reviews confirming compliance with state laws.
• Demonstrated attention to detail in the review and payoff submissions for loans and in case documentation for loan approval.

Northbrook, IL

• As the Operations Team Lead, I restructured workflow for a team of 5-direct reports streamlining processes and improving efficiency and quality. Some of my key contributions included:
• Utilized Microsoft Excel to facilitate the cleanup of a loan portfolio database and transitioned into a newly formed company.
• Audited state and financial records in partnership with state officials achieving compliant reviews.
• Prepared borrowing base reports for submission to the bank and reconciliation of bank accounts.
• Established a tracking system for court cases to ensure loans remained in good standing.