Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently.

Initial point of contact for potential clients seeking legal representation.

Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard. Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently.Handle incoming phone calls from prospective clients.

Interview potential clients; interact with clients, attorneys and court staff; draft letters and pleadings; review medical records; prepare demands; witness and exhibit lists; prepare and compile discovery responses; open and organize files.

Reviewed state and federal consumer protection laws and statutes in comparison to customer's vehicle history in order to determine legal liability for loss and potential damages in accordance with the BBB guidelines for arbitration or defense in court hearings. Reviewed claims from a Lemon Law or Breach of Warranty standpoint and applied the lemon law to the case for/against General Motors. Reviewed demand letters from attorneys that specified claims under state/lemon law statutes. Prepared a business case for settlement offers that were legally binding to the company outlining General Motors obligation/liability. Calculated finance and payoff costs and attorney fees. Calculated usage guidelines per consumer protection statutes and determined over allowance and negative equity costs. Worked to prevent future litigation against the company settling cases to prevent filing of lawsuit.Customer Service Representative for General Motors Technical Assistance Center.Provided technical assistance to General Motors customers who were experiencing problems with their infotainment by navigating them through the system app and infotainment system for their vehicle.