Michael Gardner Email & Phone Number

Vancouver, British Columbia, Canada

Designs and implements scalable infrastructure solutions on Google Cloud Platform (GCP), configuring Cloudflare for optimal WAF and bot protection across domains and managing Kubernetes clusters for stability and resilience. Optimizes PostgreSQL databases with Cloud SQL, including scaling and complex migrations to support growth.Utilizes Grafana and advanced monitoring tools to ensure peak system performance, while developing and maintaining CI/CD pipelines with GitHub workflows and automating infrastructure through Terraform. Actively participates in incident response, leads performance assessments, and stays updated with emerging technologies and best practices to deliver secure, high-performing systems.

Vancouver, British Columbia, Canada

Help design and implement scalable infrastructure solutions on GCP, configure Cloudflare configurations for optimal WAF/bot protection on domains, manage Kubernetes clusters.Optimise Postgres database with cloudSQL including scaling and migrations Utilise Grafana and monitoring tools to ensure system performance, implement CI/CD pipelines with GitHub workflows, and automate infrastructure using Terraform.Participate in incident response, conduct performance assessments, and stay updated with emerging technologies and best practices.

Vancouver, British Columbia, Canada

Designing, implementing, and maintaining IT infrastructure solutions including Okta, JAMF PRO and Google workspace . Skilled in troubleshooting and resolving technical issues to ensure system efficiency and reliability. Collaborates effectively with cross-functional teams to deliver innovative solutions that optimize organizational productivity. Demonstrates expertise in project management, system administration, network infrastructure management, and security measures. Leverages emerging technologies to streamline processes and enhance operational efficiency. Strong analytical and problem-solving abilities with a focus on delivering exceptional results.

Vancouver, British Columbia, Canada

Manage and administer macOS-based systems, including setup, configuration, and maintenance of Macs for end-users.Implement and maintain user authentication and access management using Okta, ensuring secure and seamless access to various systems and applications.Utilize CrowdStrike for endpoint protection and security, including monitoring, threat detection, and incident response.Deploy and manage macOS management solutions such as Jamf, ensuring efficient software deployment, patch management, and device inventory.Troubleshoot and resolve technical issues related to Mac systems, user accounts, software installations, and system configurations.Collaborate with cross-functional teams to define and enforce IT policies, standards, and procedures related to Macs and security tools.Provide end-user support and training on Mac systems, applications, and security best practices.Stay updated with the latest macOS, Okta, CrowdStrike, and Jamf technologies and trends, and evaluate their potential impact on the organization's IT infrastructure.

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Resolving various hardware and software issues with high quality customer service. Isolate hardware and software issues, identify solutions with iOS and MacOS systems as well as third party software;
Perform installations of various software and setups for a variety of customers from business to personal needs.
Check in and document repairs and part orders
Perform hardware repairs within the quoted time on a range of iPhone and Macs
Follow through on escalations to engineering
Collaborating with team to make decisions in a timely manner
Coordinate with Team, Peers, Operations, Carriers and Management to assist with customer queries and reach resolution
Be flexible within role in store; Deliver workshops, sell products, check and make appointments,
Use of Mobile Genius, Concierge, GSX , iCloud, iWorks systems.

London, Basingstoke And Reading. United Kingdom

As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfil Apple's service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training.

Basingstoke

As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. At other times, you refer customers to Support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success.

Basingstoke

As a Specialist, you are a leader in sales, product knowledge and solutions, and highly influential in how you engage with customers. But you also know how to turn mild customer curiosity into intense interest — and ownership. As new products and initiatives emerge, you are the first to learn, share and inspire your team members through approachability and action. You always meet, and at times exceed, your established performance goals. You’re proud to represent Apple, and you exemplify that in all your interactions with customers.