Michael Gardner Email & Phone Number

Brisbane, Australia

Brisbane, Australia

• Responsible for job allocation and job flow in the workshop including job schedulingand labour allocation for day to day operations.• Co-ordinate resources, (operational and human) schedules and activities toeffectively manage jobs.• Ensure supplies are ordered for each job.• Assist with quoting, project management, materials purchasing and quality checks.• Ensure correct job numbers are used and that time records are correct.• Provide oversight and check job estimates.• Manage inward goods, checking quantities, dispatching goods and receiptinginvoices• Regularly report progress on each job and quickly communicate delays or concernswith the Director - Operations. Report on manpower overruns or shortfalls.• Act as a technical adviser on key projects and other areas of the business asrequested.• Operations to respond to client’s requests for updates on thestatus of their jobs and keep the communication channels open to ensure informationis accurate.• Identify client’s needs and explain/demonstrate AMS's services to them, which mayinvolve technical descriptions of products and the way they may be used.• Receive and review feedback from customers and follow up to ensure customersatisfaction.• Investigate customer complaints and concerns arising fromproducts and suggest appropriate solutions. Discuss with team to identifyappropriate course of action.• Develop and implement systems to record, file and store information pertaining toclient enquiries.• Identify staff that require on-going training and implement training opportunities toensure their skills are improved. Work with apprentices and semi-skilled staff to rolemodel appropriate technical skills.• Provide feedback to staff that are not performing to the expected level and ensurehuman resources are informed of trends in performance.• Promote a Health and Safety culture within the business.

12

Commercial Pilots License, Cpl

Instrument Rating NVFR Dangerous Goods certificate Multi Engine Rating Endorsed on Beechcraft Baron, Duchess, Partenavia Tail when.

Education record

Certificate Iv Competitive Manufacturing

Certificate Iv Small Business Management

Engineering Trades Person (Boilermaker)