Michael Gash Email & Phone Number

Professional ProfileWorked at CCH for the past 7 years in the Engagement Release department. Started off a tester on the synch team and quickly advanced to a lead tester. I expanded my field of expertise to encompass WM, Admin, and conversion. Knowledge Coach was my next focus and I quickly become the subject matter expert for this product. Shortly after I was promoted to a lead, supervising the Knowledge Coach Application testing team. After becoming lead I started working closely with the support team in regards to Knowledge Coach and have made several trips to customer locations to provide support. I now supervise multiple testing teams and the automation development team. I’m a goal orientated person that doesn’t like to fail and does what it takes to get the job down. • Data Analytics• Process improvement• Automation• Escalations • Problem Solving• Trouble Shooting• Training (HPT, Scrum, Agile, etc.)• LeaderProfessional AccomplishmentsLead Tester• Shared File Room Enhancement• On the Fly Synch Enhancement• TB conversion from Access to SQL• Stabilized Knowledge CoachSupervisor• Created process improvements on KC content project that saved $500,000 year 1• Worked closely with support/development to reduce KC calls by 50% • Automated 50% of KC content testing• Clarity Standards project completed before competitorsSupport• Reduced number of Knowledge Coach escalations by 50% using process improvement • Weekly/Monthly meetings with large customers• Go to person for escalations• Go to person for customer retention• Onsite visits with customers including National Accounts• I have reviewed every Knowledge coach call received by supportEducationNetworking Degree (A+ cert) WTI, Wichita KS July 2003

Listed skills include Agile Methodologies, Software Quality Assurance, Sdlc, Scrum, and 12 others.

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  Quality Control Team Lead

  Cch

  May 2011 - Present

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  Newman University