Independent IT Consulting & Independent Contracting

•MITS Site Manager for multiple Long View managed IT solution clients•Consultant for various fast growth companies. Work would include project scoping, design and implementation, and IT management. •Client IT Advisor on all IT matters and decisions•Work consisting of Infrastructure scoping and design. Provisioning hardware, and installing infrastructure servers and network hardware.

• Member of a team charged with the ongoing administration and maintenance of 500 Windows 2003/2008 R2 Servers in a 50% VMWare Virtualized environment spread across 13 sites in Colorado, Wyoming, Texas and Louisana.. • Administration of a production multi-cluster VMWare ESX/ESXi environment employing VMotion, DRS, and HA connecting to a NetApp storage fabric. • Hardware Procurement, installation and support (HP Proliant DL, BL series)• Windows 2003/2008 R2 build… Show more • Member of a team charged with the ongoing administration and maintenance of 500 Windows 2003/2008 R2 Servers in a 50% VMWare Virtualized environment spread across 13 sites in Colorado, Wyoming, Texas and Louisana.. • Administration of a production multi-cluster VMWare ESX/ESXi environment employing VMotion, DRS, and HA connecting to a NetApp storage fabric. • Hardware Procurement, installation and support (HP Proliant DL, BL series)• Windows 2003/2008 R2 build and deployment with Altiris, WAIK and WDS. • Server Inventory, executive reporting and procedural documentation. Show less

• Server Administration (Blackberry Enterprise Server, print & application servers, Enterprise Instant Messaging, DVR security servers).• Executive support• Designed, Implemented & Maintained an Enterprise Instant Messaging server. • Designed, Implemented & Maintained DVR surveillance servers for each property.• Built & Maintained corporate desktop image.• Maintained company wireless network.

• Conducted 2nd level problem determination for incidents involving medium complexity using documented procedures and available tools.• Ensured customer satisfaction by responding to calls, email, and/or voice mail to the Help Desk in a timely, accurate, and professional manner.• Recorded problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd level support resources.• Logged… Show more • Conducted 2nd level problem determination for incidents involving medium complexity using documented procedures and available tools.• Ensured customer satisfaction by responding to calls, email, and/or voice mail to the Help Desk in a timely, accurate, and professional manner.• Recorded problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd level support resources.• Logged all customer service requests.• Ensured problem resolution by initiating problem escalation to PC Help Desk Specialist and/or 2nd and 3rd level support in accordance with problem escalation procedures and tracking problem acceptance and resolution times.• Initiated escalation as appropriate to ensure management awareness of severe problems or problems that are exceeding documented target resolution times.• Acquired and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers.• Help Desk was a 24-hour, 7-day-a-week operation.• Logged all user requests using Remedy. Show less

• Network cabling: servers/PC’s to patch panels/switches.• Configured and installed new servers deployments & co-located customer equipment• Diagnose & troubleshoot servers/pc’s/laptops and other hardware components.• Installed switches/routers/networking gear, repaired servers/pc’s• Supported computer operations, network communications, and telecommunications, including hardware/software for desktop computers, laptop computers, workstations, printers… Show more • Network cabling: servers/PC’s to patch panels/switches.• Configured and installed new servers deployments & co-located customer equipment• Diagnose & troubleshoot servers/pc’s/laptops and other hardware components.• Installed switches/routers/networking gear, repaired servers/pc’s• Supported computer operations, network communications, and telecommunications, including hardware/software for desktop computers, laptop computers, workstations, printers, storage devices, network & telecommunication equipment.• Imaging/Cloning operating systems for end users and new equipment.• Responsible for distributing workstations, monitors and participated in PC rollouts.• First line of support for customer phone calls and email questions from computer users seeking guidance. • Trained users on software and hardware onsite or in classroom. Show less